Poshmark

I spent so much money on Poshmark (at least 70-100 purchases) and got ripped off a few times but I didn't make a big deal about it, kept the items and gave the seller 5 stars. A few weeks ago I reluctantly paid $90 for a sweater that looked tiny in the photos from itslove_xo but it was smartwool so I know how that brand fits and I didn't think it would be a problem. 2 weeks later I received an extremely small shrunk (wool) sweater in the mail that I couldn't even get my arms in because it was shrunk. I reached out to Poshmark immediately, sent photos and explained my case. They requested more photos which I gave them right away as they requested with the specific measurements. I added them in the case and via email. 3 days later they send me an email saying I didn't provide photos in time so they are closing my case. I sent several emails asking how they did not receive my photos in the case or via email and the reply was they didn't receive them. Unbelievable! I will never buy another item from them again. They definately do not care about the customer. All I wanted to do was return the sweater to itslove_xo and now they lost a very unhappy customer. I will be contacting California's Attorney General Rob Banta. Poshmark is located in Redwood City, CA and the Attorney General's office handles consumer complaints against business's. Normally I would not have escalated this since it's only $90 but this kind of service/support from Poshmark is unacceptable. Not to mention the fact that there are people out there that will totally rip you off and not think twice about it.

I have to say I love Poshmark! However, There are things that could work better. Such as seller has 10 days to ship when I'm paying $7.95 to ship, but Posh wants to be alerted the minute it arrives. Unfair. I have bought several pair of True Religion jeans spending up to $80.00 dollars a pair. In my my size and I can't get in them. The problem I believe is that the seller is selling TR jeans that are very very old and they are not disclosing that they are Boot cut and not showing the full pic of bottom of jeans. And beyond 5yrs the cut is different, how they make them is different. I have lost several hundred dollars. I accidentally bought charms for a bag, no use. I immediately reached out to seller within 1 min and told her it was an accident, she ships them and I get charged $85.00, then she replies send them back, hopefully I will be reimbursed, she is one who sells old old TR jeans. I bought a red sweater, looked nice, wore it and realized the threading had come out on one sleeve. Again a loss of $

My wife ordered a size medium Tommy Hilfiger sweatshirt. When the order was received what we actually got was a size extra small Tommy Hilfiger sweatshirt. In an additional box from the same shipper was a literally dirty pair of clear stripper shoes by "fashion nova". From Poshmark my wife has been sold fakes, mislabeled items, and sent the wrong sizes. After trying to file complaints and get help from customer service we have repeatedly been disregarded and ignored by Poshmark. We have been stolen from by this company and affected negatively by it's shady dealings, and when trying to voice our complaints and dissatisfaction their response was to send my wife a pair of dirty stripper shoes. They are making fun of her and now are insinuating that she is a stripper by sending her this item that was not ordered by her. We never ordered shoes from them and especially not these shoes, and it's not a coincidence that my wife received this insulting item only after voicing her complaint. That is outrageous and unacceptable and is outright sexual harassment.

I received a message from poshmark that stated "We cannot confirm the authenticity of the lock. Therefore it will not be included in the order." This item was purchased from The Real Real who authenticates every item before putting them for sale. The lock on the bag I sold was authentic! So now they steal my property? They do not send the item back. This is theft.