Alfred Angelo reviews and complaints 1
View all 15 complaintsAlfred Angelo - Quality of merchandise
The QUALITY of their merchandise is terrible! The dress I purchased for my daughter's wedding had a nylon zipper, which split open when I brought the dress home (nylon zippers are notorious for doing this). The dress was actually too big, so it wasn't a matter of size. I brought the dress back to the store, they said I had to make an appointment when the seamstress would be there (which wouldn't be until the following Monday - one week before the wedding). I returned when the seamstress was there, tried the dress on again, but this time the zipper didn't split open. I asked if they could replace it with metal zipper to ease my fears. They would replace it, for $65.00 ! On top of taking the dress in one size (about $100). All this AFTER spending $300 on my dress! I phoned the corporate office to no avail. They basically accused me of lying. I told them I did NOT want to take any chances and embarrass my daughter if my zipper split open again at the ceremony or the reception! I had to have my husband escort me when it came time for myself and the groom's mother to light the candles, in case the zipper split. This was supposed to be a very special day, instead, it was filled with anxiety and trepidation. I also had to keep a shawl, pins etc. with me. Instead of enjoying the ceremony and the whole day, I had to worry about not embarrassing my daughter and family. I expected GREAT QUALITY from Alfred Angelo, that is why I went there. I am thoroughly disappointed, not only in the quality, but their customer service. I honestly thought Alfred Angelo had more integrity. Per the manager, she was "off the clock", which the corporate representative agreed with. They would rather damage their reputation and risk referrals than replace a zipper for a lesser amount. I'm glad I found out now, as we will be having more weddings in our family, not to mention friends. I will make sure NOT to refer them to Alfred Angelo.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I ordered a dress in March from the Grand Rapids MI AA. I found out I was pregnant by the time my dress came in I was 5 months pregnant. All Bonnie could tell me from the Grand Rapids MI store was that life happens and I could express order another dress paying additional money without a guarantee that the dress will even get to my house in time for a wedding that is two months away! Horrible customer service the worse I have ever experienced. Will never recommend this store to ANYONE!
Alfred Angelo has no costumer service or desire to help the costumer. I have ordered a dress and then had to re order and second dress because it would not be here in time, I am 9 days from my wedding and have not dress. The sore or cooperate costumer service can not give answers. When calling the local store, if they pick up the phone, I am spoke to in a horrible tone of voice where they don't answer my questions or keep changing the story. I have to repeatedly ask for copies of the invoices. One invoice says no charge for shipping yet they ran my card. All my bridesmaids went else where and I hope many more people do in order to be receive a quality dress, be communicated with and be treated with some customer service. In the eyes of Alfred Angelo they never do anything wrong, but they do everything wrong and have no morals or costumer service.
I put a 351.00 deposit (half the cost) on a dress that I ordered. Later, in agony...I changed my mind and wanted to cancel . I was in a back brace at the time and 25 lbs. heavier.
I was told it takes 4 months to order a bridal gown or I wouldnt get one. I had a little over 4 months...so I SETTLED for a basic, simple nothing dress, because I thought that was all I could get.
Two weeks later the brace came off and I had shed 15 lbs. I couldn't bear the thought of the dress I ordered.. I hated it so much.
Store manager said of course there was NOTHING that could be done, and losing 351.00 meant there would BE no dress. So I was told to call the mighty regional manager...ESTER ORTIZ.
First of all it took me 3 weeks of endless messages just to get her to call me... THREE WEEKS !.. When I finally reached her, she too told me nothing could be done...(I SIGNED AN AGREEMENT !)...but after explaining my case pleadingly..she said... I'll call you back.
Two more weeks of endless phone messages, begging her to call me back because NOW we were under 4 months, and I was really freaking out.! When she finally returned my call, she again said she didnt think ANYTHING could be done, but that she would ..call me back (?) This time I set a TIME AND DATE to speak to her on the phone. She agreed...however, she called me 45 min. before our scheduled appt time, to tell me she would be a little late in taking my call, (?) but NOT TO WORRY..she would be in the office all day. Well our phone appt. time came and went..and..you guessed it... I spent the rest of the day trying to reach her and she never returned my call.
While waiting to hear from her I went to the Alfred Angelo store to plead with them to try to reach her. One of the clerks felt sorry for me and left Ester 7 emails and three phone messages.When she finally reached her, Ester told the clerk to have me wait there in the store..and she would "call me back" ...I should have known better but "hope springs eternal"...so..I waited 2 and a half hours in the store to the absolute horror of all the ladies who worked there.
I finally found out accidentally WHERE Ester actually was, and I called that store and insisted on speaking to her. When she finally came to the phone, ...know what she said to me ?
HOW DARE YOU BULLY ME ! I WAS INTERVIREWING APPLICANTS ! I HAVE A JOB TO DO ! When I asked her if I "wasn't part of her job ?"... she was indignant, and SPEWED ALL KINDS OF INSULTS, which normally I would not have stood for...but I really NEEDED the refund, so I just listened. She told me to GO HOME, and she would call me (!). She said...YOU ARE NOT TO CALL THE STORE OR ANYONE ...and assured me someone from the store would call me tommorrow.
Of course NO ONE called me the next day...so I called ESTER about 3pm..and left a message asking where the call was ? That evening the store manager called me and said they had issued me a credit of the full amount 351.00.
I know NOW that this was no great act of charity, because I found out BY LAW..she was required to do this.(Yes ! My understanding is that in many states this type of business MUST return your deposit...if you have not yet recieved the merchandise.)
But the bigger picture is ... why be so cruel ?..Why torture me the way she did ?...knowing how stressful this process is for a bride ? NO ONE is too important to return phone calls...basic human courtesy ? Or ..was she just hoping I would go away ? I realize to her I was just a lowly customer...but if she was going to refund this money anyway wouldnt it have been BETTER BUSINESS to be my hero instead of a shrew full of insults ?
I told MS. ORTZ..that my daughter is getting married next year and she will have 11 girls in her party ! And if she did me this KINDNESS.. I would certainly steer them in the stores direction..She responded with.."are you threatening me ?!" WHATS WRONG WITH THIS WOMAN ?!
No one should behave this way ... not even in a good economy, let alone this one.