Menu
For Business Write a review File a complaint
CB Beauty and Well-being Ulta Beauty 1785 Arden Way, Sacramento, CA, 95815, US
Ulta Beauty company logo
Ulta Beauty
reviews & complaints
Ulta Beauty company logo

Ulta Beauty

1785 Arden Way, Sacramento, CA, 95815, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
ComplaintsBoard
H
1:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ulta Beauty - Salon

I came in for first time and had hair color done for $105.00, by salon manager Courtney. When I came in the second time I was charged $235 for cut and color. I disputed charge for multiple reasons. I was not told ahead of time the cost was $235 for cut and color. The first time was only $105, so the price should have been more with the cut, but not $110. I don't have fancy hair, its medium length and not difficult hair. I called the next day and asked for the store manager and was told that the salon is trying to keep up with other main stream salons. I told her this was a lot morethan other salons. I had been paying $135 at a competitor and was happy to find Courtney who only charged $105. I was in shock this is Ulta, not a fancy stylist or salon. (sorry) When I called Courtney and inquired from her she said that the store raised it prices with the new year. You have lost me as a customer. I request a refund of $130. I don't mind paying for the services, but not the overage.

Regards,
Sandra
[protected]@yahoo.com

Read full review of Ulta Beauty
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.