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CB Food and Beverages Cold Stone Creamery 4705 Clairemont Dr Ste B, San Diego, CA, 92117, US
Cold Stone Creamery company logo
Cold Stone Creamery
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Cold Stone Creamery company logo

Cold Stone Creamery

4705 Clairemont Dr Ste B, San Diego, CA, 92117, US
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2 complaints
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Working hours
Mon
12:00 pm - 9:00 pm
Tue
12:00 pm - 9:00 pm
Wed
12:00 pm - 9:00 pm
Thu
12:00 pm - 9:00 pm
Fri
12:00 pm - 10:00 pm
Sat
11:00 am - 10:00 pm
Sun
11:00 am - 9:00 pm
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M
8:22 pm EDT

Cold Stone Creamery - Ice Cream

Purchase medium sized french vanilla and chocolate ice cream in a cup today. Less than 3 minutes after eating it, I became sick and vomited 3 times.

I noticed that the ice cream was not cold. It was warm. I suspect that the freezer's temperature is turned down. I also noticed that the ice cream was melted, more than likely because it was not cold

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7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cold Stone Creamery - Bad customer service

On August 9th at the Clairemont location I took my son for Ice Cream. There were a group of ladies ahead of us and there were 2 people working. The lady was helping the 3 ladies and the other guy was doing something in the back. After for waiting our turn for 20 min or so another lady entered and got a cake. The guy came out and helped the lady who literally just got there. When I told him it was our turned he ignored me and continued helping her. Finally when he came to help us I told him again that we were waiting for a while and he was extremely rude and rolled his eyes. His name was David and he needs to learn customer service.

Desired outcome: He needs to help the next person in line

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