Menu
For Business Write a review File a complaint
CB Food and Beverages Cold Stone Creamery 23009 W Outer Dr, Allen Park, MI, 48101, US
Cold Stone Creamery company logo
Cold Stone Creamery
reviews & complaints
Cold Stone Creamery company logo

Cold Stone Creamery

23009 W Outer Dr, Allen Park, MI, 48101, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
12:00 pm - 9:00 pm
Tue
12:00 pm - 9:00 pm
Wed
12:00 pm - 9:00 pm
Thu
12:00 pm - 9:00 pm
Fri
12:00 pm - 9:00 pm
Sat
12:00 pm - 9:00 pm
Sun
12:00 pm - 9:00 pm
ComplaintsBoard
T
12:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cold Stone Creamery - Online delivery order

I have been going to coldstones for well over 15 years and sad to say I do not give them anymore recommendations. In April I ordered 5 ice creams from them online and only 3 was delivered. One was still wrong. I contacted the store and they wanted to give me a credit even for the ones that I did not receive. I declined it and it was told to contact doordash. Once I contacted your dash they told me that it was the store that would refund it and they contacted the store and was telling and I was told that they were going to give me a full refund and never got it. I called doordash back a few days later probably about a week later and was told that they will call them again contact them couldn't get nobody at the store and contacted the complaint line and was told to that a form was completed and I received the email stating that I will receive a email confirmation of the complaint for the refund. I received the email but still hadn't received a refund. We are now into May and I have contacted them myself three times could not get a supervisor and still have not had anyone return a call to me. I have reported them to the BBB and they still haven't heard anything. This was $40 worth of ice cream for my kids and they are refusing or ignoring me and not wanting to get me my refund. I would never utilize them again.

I have my receipts

Desired outcome: Refund

Read full review of Cold Stone Creamery
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.