Fax.com reviews and complaints 1
View all 13 complaintsFax.com - Services do not work and no one answers their phone
The efax service company does not work. Apparently faxmicro.com was purchased by fax.com but there was no notice or bulletin that this take over transaction was taking place. I have not been receiving any faxes in the past 5 business day which is negatively effecting my work and business. I have called each company for the past 5 days and no one ever picks up the phone. I have been calling every hour on the hour and no answer at all. DO NOT USE THIS COMPANY- no service, no help. They are simply collecting a monthly fee from me with not providing any service at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Fax.com Reviews
Ideally a refund of $9.99 x 24 months at minimum Online fax Fax subscription Can't cancel Rude customer serviceGiving a Voice to Consumers
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This is the fax number. I am charging 4.99 monlthy. I don’t have any contacts any information about this fax customer services. How can I stop and refunded
I having trouble updating my password
Fax.com has disappointed me as a consumer for a very long time, poor resolution service, poor customer service.
i changed my credit card one day and didn't update the system, and this was after 4 years of subscription paid on time, my bill goes one day over due and they cut off the account. returning loyal customers means nothing
then when the service fails miserably today they canceled my account when I tried to use that as leverage.
FAX.com SCAM!
A complete scam ...DO NOT USE FAX>COM...! more to come!
A COMPLETE SCAM...transcribed 2 hours of scam by fax.com! soon to be posted!
beware of fax.com, i cannot login to my account to cancel, called customer service and they said there was a problem in my account i'm just terrified about the situation cancelling my card now
tried their free for one month service and with a promise of NO set up billing and then 9.95 after that. A whole week before renewal time which I might have done, they billed my account for double the amount, adding on a service charge. Tried to call on the phone and also do an online chat and even wrote them an e mail. Now I have to change my whole account because it was paid with a debit card. However, I have told them I will let every one know (FAcebook, Twitter, various people I talk to in customer service) unless the y fix it. But it doesn't look likely it's going to be fixed. Even the confirmation they send does not say that it's MY ACCOUNT. I wonder how much they are ripping everyone off for? Must give them some nice little vacations to out of the country.
same here: I contacted them because I fell victim to ID theft which affected my creditcard and debit cards. They tried to charge the card, to no avail of course anymore, so they placed my account on hold - but continue to charge me even AFTER I sent them 2 emails stating according to 'their' terms to notify that they are no longer authorized to charge my card automatically.
I requested an offline payment option [moneyorder etc] for the current charge they say I owe them [$20.00 something].
Received a response that they will NOT close my account until it is paid, and that I continue to acrue charges until paid in full - but, I can ONLY pay with a credit or debitcard ONLINE.
Hell will freeze over if I pay online - the ID theft only occured 4 weeks ago - I will not make online purchases for a while - imagine that.
I did tell them that I will notify the BB and the State Attorney of their practices. It is illegal AFTER I revoked the authorization to charge the card for them to keep trying to charge -. Now they cannot charge anyway, since the card has been reported as stolen.
I WILL get satisfaction on this and they will have to accept offline payment.
If they refuse payment - then that is not my problem anymore - but, they could of course - I would not put it past them - place a negative record on my credit report.
What a slimy company FAX.COM is.
We are having the same problems. Then get this astronomical bill for excess of 300 pages in faxes at 8 cents each...oh, that is the "discounted" price for Fax Micro Customers.
What company have any of changed over to? I just saw online that www.packetel.com is offering UNLIMITED pages for only $3.65 per month!