Menu
For Business Write a review File a complaint
CB Banks Cathay Bank 540 Montgomery St, San Francisco, CA, 94111, US
Cathay Bank company logo
Cathay Bank
reviews & complaints
Cathay Bank company logo

Cathay Bank

540 Montgomery St, San Francisco, CA, 94111, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
10:00 am - 2:00 pm
Sun
Closed
ComplaintsBoard
S
9:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cathay Bank - Physically requiring a person to go to the bank to handle a matured cd

My 90 + year old mother has a CD which will mature on August 31, 2020. I have called the branch/customer service/etc and filed two complaints to find out why she is required to physically go to the branch office to close out the matured CD. We are in a middle of a pandemic. I would have to take off from work in which I am an essential employee and I do not live in SF in order to take my mother to the bank. There is no way that she can take public transportation. I have informed the bank that all she wants to do is put the matured CD funds into her check account with you. She has been a loyal customer with Far East and when merged together staying as a customer because of the services she was receiving which is definitely not the case at this time. Her checking acct has two auto deposits every month.

Read full review of Cathay Bank
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.