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Cathay Bank Customer Service Phone, Email, Contacts

Cathay Bank
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Cathay Bank Reviews 6

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1:11 am EDT
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Cathay Bank - Checking account

There were three unauthorized transfers from our bank account (Cathay Bank) to another account. On March 4, 2024, $2540.00 was transferred to a Chime Bank account. On March 5, 2024, $3,100.00 was transferred. And on March 6, 2024, $3,250.00 was transferred again. When I applied for an External Transfer Dispute Investigation on March 07 2004, Cathay Bank...

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Cathay Bank Complaints 5

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10:32 am EST

Cathay Bank Current and saving accounts

My name is Nitin Soni and i am based out of Ireland. I had HSBC bank account and which i recently learnt that they have been transferred to Cathay bank. I have no welcome letter, account credentials, online details. Do not now where is my money. Customer service do no pick calls, calling from Ireland and more than 60 mins wait - frustrating

Desired outcome: Please provide me my bank account details, login credentials..how can you be so irresponsible.. not informing customer and dont even know where is my money..complained several times no body from bank is contacting

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Update by Nitin soni
Feb 09, 2022 10:34 am EST

Pathetic bank very Irresponsible.. dont even inform customers.. every time you call customer service it keeps saying 5 people in queue and you keep waiting for 2 hours and no body picks the call.. someone please help.. i do not know where is my money gone

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9:40 pm EDT
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My 90 + year old mother has a CD which will mature on August 31, 2020. I have called the branch/customer service/etc and filed two complaints to find out why she is required to physically go to the branch office to close out the matured CD. We are in a middle of a pandemic. I would have to take off from work in which I am an essential employee and I do not...

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10:20 pm EDT

Cathay Bank bank employee services

I opened an account personal then business per Sam at Cathay Bank. I then opened a business account per Sam at Cathay Bank in Fountain Valley California. I have a business license and follow all laws Global and in the United States. Within a few weeks the back office decided to close my account causing one client to pull 32500.00. I don't know how many clients I may lose. There is still 30000.00 missing per a company said the money was refunded back to Cathay and a rep from BofA verified this twice over the past few weeks. I don't appreciate being considered less than who I am, my finance manager less than who my finance manager is and my clients less than who my clients are. I work with some highly regarded people to have some back office person determine different is wrong. I hope to have the pleasure of a lawsuit against Cathay Bank and if I can the employee who chose to deem me someone less than who I am. I don't appreciate the disruption to my business life. I contacted the vice president and general manager and they are about as lame as the employee who chose the decision to close my accounts. I have civil rights. I have constitutional rights. I also have Bill of Right rights.

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12:18 am EDT
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I recently went to the Cathay Bank branch in Dublin, CA to apply for a mortgage loan and after being declined, I have recieved a letter of a $25 charge for the credit check that was done. NEVER was I told before or during the application process that there would be a credit check fee. Cathay Bank is an unethical bank corportation trying to steal people'...

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5:54 am EST
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Cathay Bank Stella Yee

Stella Yee occupies a managerial position at the Torrance branch of Cathay Bank. She is a selfish individual. She has no sense of ethics and uses her position there to manipulate financial transactions in her favor at a bank that has a very low degree of security and professionalism. People who know her very well have fallen victim to her immoral, shady tactics (e.g. having their bank accounts virtually emptied out). She should not be allowed to work at any financial institution. It's about time that people become aware of what she is capable of.

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Overview of Cathay Bank complaint handling

Cathay Bank reviews first appeared on Complaints Board on Nov 8, 2010. The latest review Checking account was posted on May 4, 2024. The latest complaint Charges was resolved on Jul 06, 2011. Cathay Bank has an average consumer rating of 3 stars from 6 reviews. Cathay Bank has resolved 2 complaints.
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  1. Cathay Bank Contacts

  2. Cathay Bank phone numbers
    +1 (800) 922-8429
    +1 (800) 922-8429
    Click up if you have successfully reached Cathay Bank by calling +1 (800) 922-8429 phone number 0 0 users reported that they have successfully reached Cathay Bank by calling +1 (800) 922-8429 phone number Click down if you have unsuccessfully reached Cathay Bank by calling +1 (800) 922-8429 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Bank by calling +1 (800) 922-8429 phone number
  3. Cathay Bank address
    9650 Flair Drive, El Monte, California, 91731, United States
  4. Cathay Bank social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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