Menu
For Business Write a review File a complaint
CB Investment, Insurance and Financial HTY Gold 196 Mississippi Street, San Francisco, CA, 94107, US
HTY Gold company logo
HTY Gold
reviews & complaints
HTY Gold company logo

HTY Gold

196 Mississippi Street, San Francisco, CA, 94107, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
M
2:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HTY Gold - False claims for HTY Gold

The company advertises that their HTY Gold cream will eliminate wrinkles if used twice daily. Before I ordered it they said they would refund my money if it didn't work. They said it would take 6-8 weeks to see any results. They did not, on the phone, indicate that there was a 30 day limit to the refund period but 6 weeks is longer than 30 days. The product didn't have any effect on my skin but when I tried to get the refund they said it was longer than 30 days so I was out of luck. In other words they refused to give me the refund. The product is made from cocoa butter which was an obvious scent and then claim red palm oil. They are a bunch of scammers selling a 10 cent product for over $200.

Read full review of HTY Gold and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
M
M
Maimi
US
Jul 22, 2015 4:38 am EDT

I bought this product and is misleading.
If does not have any effect as they claim.
Do not waste your money! !

M
M
Mary Guerin
Marathon Shores, US
Jun 03, 2015 6:47 pm EDT

The creams are too greasy.

M
M
Mountain Lady
Fawnskin, US
Mar 12, 2014 12:44 am EDT

I like this cream...more than the cream, I love the serums. I use the body serum on my hands all of the time. For the best results you must continue to use the cream every day. My mother who was 95 years old swore by HTY and I do too.

E
E
Erica2
San Jose, US
Dec 18, 2013 5:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I strongly disagree as well. I have tried many products on the market. This one is all natural so no chemical on my skin and I have seen the results. It is well worth the money. I will continue to be a customer.

P
P
Peggy Lee
Los Angeles, US
Mar 16, 2013 2:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The only thing that resembles "gold" here is the price. It is a palm oil-based formula and is OK but it certainly doesn't eliminate crepe paper skin or wrinkles. There was a full page ad for it in the NY Times and I fell for it, paying far more than $150. Two years later, I still have much of that big jar of the stuff left, but you could go to a Dollar Store and find a similar product and be satisfied.

C
C
Candela
Sharon, CA
Feb 28, 2013 5:07 pm EST

To improve the texture of the skin is one thing. To erase wrinkles is quite another. No cream will do that. sorry.

B
B
bitemebutt
Albuquerque, US
Jun 21, 2011 6:32 pm EDT

I totally agree with Meryl. The stuff is not what they claim. It's nothing more than moisturizers, which is good to have in any product for dry skin issues but not at this price. You can purchase better products from Olay, Avon or even from Lancome versus paying their exorbitant price. As far as her refund issues, she probably overlooked their refund policy statement because I noted the 30-day return up front.

K
K
Klewis04
Goleta, US
Mar 29, 2011 1:52 am EDT

I strongly disagree with what this woman is saying. I used the product and it worked for me. I actually really love the Body Cream! I didn't return the product but I actually remember them telling me that they had a 30 day guarantee. I was well aware of the fact that if I wanted to return it I had 30 days to do so. So i'm not quite sure what this woman is talking about... However I found that I did not even need to use the guarantee because the product worked very well on me and it is now my go to skin cream! I love HTY Gold!

Latest HTY Gold Reviews

False claims for HTY Gold

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.