Liberty Tax Service reviews and complaints 1
View all 135 complaintsLiberty Tax Service - false adverstisement
I am extremely disappointment with the services provided by Liberty Tax, located on Main Street, Santa Ana Office, CA. This office is less than half a mile from my office, so the location is very desirable. Like most people, I was drawn in by the promise of 30% off the fees. I would imagine that the fees would be inflated, but had no idea how much it would be inflated! The rate after the alleged 30% reduction was still $50 more than H&R Block. The person filing my refund was NOT TRUTHFUL when I initially asked what my fees were. She was in fact vague.. stating it’s about $230-something. NOT TRUE! My fees were calculated at just below $500! With 30%off! When questioned about her initial quote and given my simple tax form, she knocked an additional percentage off, which came to $261. H&R Block standard fees for the same filing is $212. Since I was already at this office, I swallowed my pride and just agreed to the outrageous fees. Liberty Taxes also alleged a faster refund! NOT TRUE! I filed my taxes on the afternoon of March 4, 2013, and still no refund! H&R Block gets me my refund between 8 to 12 days! When I called to inquire about the status of my refund, the person answering the phone (Angela) has no explanation for anything. I told her that their practice was unacceptable and she challenged me to file a complaint!
I wish I had done more research on Liberty Tax before I decided to use their services. I learned that other states have pending class action lawsuits. The false advertisement promising a faster refund is unacceptable and the fees were never disclosed. I cannot imagine the countless, poor victims who do not speak English and have no way of paying upfront for filing their tax returns. Mind you, I too would have missed the fees if I had not looked over the forms before signing them. If there are any attorneys out there reading this, please contact me. I would like to hold Liberty Tax accountable for deceiving the public. Thank you.
Latest Liberty Tax Service Reviews
Tax services Filing taxes Had my taxes stolen 4 years and a row federal and state while dealing with being homeless for 4 years Tax service by location in Arlington, TX The tax office that I filed my taxes last year closed, just as the one did when I filed at the previous year. Year before.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!