Liberty Tax Service
Reviews and Complaints

Liberty tax easy loan is a scam! I filed my taxes on the 23rd and was trying to get the loan after paying over 450 dollars. I prequalified at Jackson Hewitt, never had an issue with my taxes, have good credit but I as denied but here is what happen, I get a call about 2hours after filing from a cell phone saying one of our child's ss # wasn't right by 1 number and my son's last name had an extra letter in it which I told him twice and it was fixedbefore I signed. About an hour or 2 later I get an email saying I was denied. Here's where I started to get suspicious, apparently the exact same thing has happen to about 4 people so far. It also come to my knowledge that in small print on the bottom of the last page that the office you filed in actually has to pay a fee for every loan that is approved! I'm assuming that's why a lot of people are being denied. I called the bank it's through and they that there are no funds with my name on it and in fact no info of me at all? Just think it's ridiculous I have to pay 500 dollars (no deductions, just my info, my kids info and that's it) to file my taxes when every other year I've done my own for less then 50 dollars. He was so nice to help us but as soon as he got our money all that changed, rude and very short with me.

I went to office 12368 to file our taxes. I asked about the cost before we began the filing process and I was led to believe it was about $50. Once we completes and signed we were told our cost was almost $500! This is ridiculous, we felt it was too late to change our mind. I am half tempted to sit in the parking lot and tell all the customers how underhanded your company is I am a very unhappy customer!

I went to Liberty Tax Service, Leavenworth KS, in 2014 to file for my 2013 & 2014 taxes. The filing fees were $300.00 per year. The tax preparer did not inform me that as a military spouse I did not have to pay state taxes to the state I was working in, therefore, I should have gotten the total amount withheld by the state, instead I only received 1/4th of what I was owed. That is not the saddest part, they have no record of my 2013 or 2014 returns. They have told me they can not find any files on me. Me and my husband received letters from the IRS stating they never received our 2014 tax return however, Liberty showed me a screen shot reflecting the IRS did receive my return but would not print off a copy for me. They also stated in a letter that my 2014 GA state taxes were filed, however the GA Department of Revenue has no record of having received my return. I have asked for copies of my documents submitted for my 2014 taxes, they can not find them. They kept the original documents, I have no copies. Bottom line, Liberty TAX service in Leavenworth, KS has screwed me in so many different ways! The IRS charges $50.00 to obtain a duplicate of a return, which is just more money out of my pocket for their mistakes. Liberty Tax Services has violated Federal Law in not maintaining copies of returns for seven years. Their accuracy guarantee is a "JOKE". This company needs to be shut down, they have no idea how to advise people, prepare taxes without making mistakes and costing tax payers more and more money for their alleged "expertise". I am sure I am just one of many that has had issues with this company, and they want me to trust them to complete an amendment on their mistakes and lies. Liberty Tax Services has no idea on how to process taxes, all they are doing is scamming people out of money, because of course they would not give me a refund for the fees I paid to have my taxes prepared. Such a costly and sad experience for me, something has to be done so this does not happen to someone else! Furthermore, they threatened to call the police on me because I was pointing out all their mistakes and for having more knowledge than they have. Not only do they have no knowledge about how to complete tax returns, they use threating scar tactics to intimidate their customers.

I went to liberty tax first offf the fees are to much and they scared around the amount they charged when I asked them I am filing a complaint because I was in informed about the services fees while waiting for my tax money to hit my card liberty taxes took money off my card which they aren't authorized to they say that they took there fees of $460 I was told by liberty that the fees are already tooken out and they have me a false. amount of what my taxes should have been I was unaware that there fees were to be took off my card I want my money credited back to my greendot $500 dollars on the count of them giving me $200 out the $719 balance they took from I am not satisfied with they services they lie and told me something different I had an offset and all I had left over from my taxes was $719 all I got from liberty was $200 I was crying hurt I currently don't have anywhere to stay was waiting on they money to be on my greendot card and it wasn't I was gone get me a little place with the little money I had left over I will not be letting liberty do my taxes anymore they have lost me as a customer I'm homeless and going threw a MESS I am so dossapppinted and upset hope this complaints helps. out this should never happen they led me to believe things that weren't true no I have no money at all and no place to stay

Deeply disappointed in the Liberty Tax Ofc in Plainfield IL (Lincoln Hwy)
My 2014 personal AND business taxes were apparently put under extension however come to find out he did not complete either one in the extension period... or anytime in 2015 either for that matter... I had been none the wiser not knowing extensions typically only last 6 months. Had followed up with him and received response in May, he said he would complete in the following month and assuming this was on his radar again I backed off. There is no good reason in his "off-months" he couldn't finish them obviously! Fast forward to February 2016 and he's offered no apology or reason they are still not done... I AM FURIOUS. I have made multiple attempts over the course of 3 weeks to contact him. Not a single phone call. short texts but no followup or appointment... he said he would have someone contact me... nobody did. I gave a date I would be in town to finish them up with signatures... nobody set that appointment either. I called his office girl twice... she also has not called me back to date...
I thought he was a "Tax Professional" and I could not be more wrong. No rush on that refund Dave Rocci, thanks for absolutely nothing. Liberty Tax does not take care of their customers. I will spread the word.

I was devastated when Liberty Tax franchise owner refused to pay me. I contacted corporate because they really are supposed to make sure there franchises are representIng the brand. His name is Steven Tyler and he will lie cheat or whatever to get out of doing fair business. Corporate will not help me at all. I don't know what to do. They treat all employees as if they were completely disposable. I hope he gets shut down.

I did not Receive my paychecks on time they were three days late and I did not receive my bonus check in 2015 and I had to work in freezing rain and blizzards and had to work outside at temps below 0 they would not give you breaks to warm up. I did not have this problem with them in 2012.in 2012 I got my paycheck on time and got my bonus check within a couple of weeks after tax season.

The nightmare started when they filed the wrong paperwork for my Ohio State taxes. They told me that Pennsylvania would pay my refund due to Ohio and it would be a wash. They thought this since I was due a large refund from Pennsylvania and I owed ohio. About 2 months after filing I get a letter stating that I owe the state of Ohio approximately 900 bucks. Liberty staff tells me the state was in error but to pay it anyway. They also said the refund shout be coming soon so it would be an even transaction. They said nothing about the fine they made me pay. Well its October and no refund from pa and I paid Ohio out of pocket. Yesterday I got a threatening letter from my local income tax collection agency. Seems they messed that up too. Really? They placed an incorrect number in the amount of local income and now I am being told I owe 351 bucks plus fines. Don't ever ever ever use these people. They are incompetent and have so many excuses for their lack of knowledge it makes me ill. I can't wait to see what else is wrong with my 2014 return. Time will tell.

I have went to Liberty Tax for 8 years to have the do my taxes. After the girl who prepared them told me what my return amount wold be, I was like ok and this includes all fees taken out and she said yes. A few days later I received a call saying the IRS denied your taxes. The very next day, I get a call telling me I needed to come in and resign paper work because a few signatures were missed. So I went in and did all that. I got a text from Liberty on 2/6/15 saying my check was ready. I go in the following day and its more than $200 short than what I was told. So the "manager" came over and said something of my employer paid benefits was not claimed on the return right so $200 was deducted from my return. I am beyond pissed, I will NEVER ever use Liberty Tax again! I will aslo tell people to never go there and will never recommend them. My whole family in and out of state will no longer use them and we are all passing the word around to use someone elses for tax preparation!

I did my taxes at Sepulveda Culver City branch. The so called tax master with two different last name Ranjilla Singh and Ranjilla Isaacs, deceived me into signing on the docusignature and stealing $586 from my tax refund. She prepared my tax so she knew how low my income was last year but she is heartless and inhuman. The other employees do not help out either. The try giving a $25 gift certificate to compensate which is so heartbreaking.

We went to this tax prep.co. To have our [protected] taxes prepared. We saw that we would be getting back quite a large sum of money. Much more then we expected. So we asked them to double check the figures due to our suspicion. They informed us that all was well. So we had them sent in. About 6 months later we received a letter from the IRS stating th a t we owed over $2000.000 for not reporting all of our income. We were livid to say the least! I'm on SS and they did no t report that fact. You see they don't usually tax a n SS payment, UNLESS you go ABOVE the amount within their guidelines, which I had. Apparently, LIBERTY tax services did not know this so did not report my SS income. Leaving us to pay the taxes on it ourselves. We intend to retain a lawyer and have reported them to the BBC. they need to be held responsible for the financial damage they cause people. I've read a lot of the complaints about their service on line. You should read them. So, Mark my words, read my lips, when you hear th we name LIBERTY TAX SERVICES around tax time, by all means RUN! And run FAST!

My wife and I had our taxes done by liberty tax services in east texas. My wife brought a coupon in that said teachers got their taxes free this week. The liberty people said if we would check in the one-half inch font at the bottom of the page, they aren't free at all. Fine. After being charged $200 and told that we would pay more than ever, I should have accepted that as a red flag. Liberty said well your employer needs to take more out your check. We got a notice from the irs two weeks later saying that it looked like we didn't include all of our income and payments. All called liberty and they assured me that they would handle any complaints with the irs because they used to work for the irs and new how to deal with them. My wife and I "let it go." about
June something, we received a notice from the irs to document a couple of prepayments that we made. We faxed it to them and told liberty. During the first part of july, we received a notice that we had overpaid our taxes by $501. They would be sending us our check within three weeks. Liberty figured it wrong by $501 and charged us $200. Since the irs is a better friend to us and than liberty, enough said about this fine company.

Beware of doing any type of business with this place. I have seen both sides (Customers/Employees) get screwed over. The customers are not treated with care unless they are big-shot wage earners. Low income customers are treated with no concern or care. The fees are outrageous and they do not honor their promotions. I was promised $50 cash in a flash to come and do business with them but did not get the money. I was told that they are out of money at the time and to come back another day. When I came back as told, I was told another lie about the money and was never given the money. I call it a form of bait and switch. I have had the opportunity to relate with some employees and many of them stated that they are behind a whole month from getting paid. They are literally working for free.

Hello fellow readers I want to let others know how bad of a experience I had with this company. My wife and I had our taxes done and we had to come back up to have them do an injured spouse form. Well they filled the form out for us and we asked what we needed to do when we sent it back, They said just mail it back to the state on MI. So we did and a couple weeks later we receive a statement saying half of my wife's refund was being taken due to not sending a copy of our lease. So I call the treasury dept. and they tell me to read the instructions and low and behold it says "If proof of sole ownership or leasehold is not received with this form, The credit will be divided between both spouses."

Well with this new info in hand I call liberty tax to find out why I paid to be told wrong information. A woman named tiffany dials answers and I start asking why no one said to send my lease copy with the form, She tells me that you do not need to and that the state of MI is just trying to get everyones money. I read the line from the form to her and after each of the 4 times I read that to her, Everytime I would finish stating the instructions she would tell me I was wrong and each time she got more degrading and snotty with me because I will argue if you keep telling me that the instructions are wrong. So after about 30 minutes of her telling me I was wrong I was fed up with the call and asked her if I could speak to a manager, She got real snotty with me and I told her that once she started getting rude with me I started recording the conversation. So she says that she cant talk to me and that shes going to call the cops on me for that so now I get really mad that she says shes gonna call the cops for recording her when it was LEGAL to do. So now telling her I want a manager and that I recorded the call she starts telling me I was acting like a baby and so forth and hang up the phone. I try calling back after being hung up on to get no answer. So I call corporate and make a complaint and a hour later the cops come. Tiffany told them that I threatened her because I said Id come up later, How thats a threat I have no clue. I had the paperwork from the state which showed they were wrong and instead of saying to bring it up and show her she kept ramming it down my throat that I was wrong so how is it a threat for me to say Im gonna show her the proof she was wrong. Nope she called the cops saying I threatened to come up there after they messed up our taxes. It took 3 days for the franchise owner mario quinto to return my complaint call which corporate said he would call within 24 hrs. So my wife and I get a call from mario telling us to bring the paperwork after arguing for 20 minutes. I get there and show him the form and he admits that you do in fact need to send in a copy of your lease but thats all he did and NOT once did he apologize for them giving us the wrong info. So we are talking and he starts talking down upon my wife in front of me and I tell him to stop with the degrading of us and this man starts to giggle. I held my composure for this man even as he treated my wife like garbage and we keep talking about this and after like 20 minutes of talking and saying he will let customers from now on know they need to send in the copy of the lease he says theres nothing he will do. He also says that the tax laws changes and this must be new, But Michelle at Mi Treasury who worked there for 10 years says that you have ALWAYS needed to send in the lease. So liberty has bee misfiling peoples taxes for many years. When we come to get our taxes done we expect the tax prepper to know what the instructions say and if we pay for them to give us tax advise then it needs to be correct. In my case and many other peoples cases liberty did not know how to fill out Form 743. In my case not only did everyone tell me I was wrong but they had the cops harass me and my wife lost about $250. Their site says "If an error is made in the preparation of the customer's return that results in a cost of interest or penalty, we will pay that interest and penalty." Well this was a penalty that cost my wife $250 that she was not obligated to pay and these people and this mario guy refuse to honor their companies word because they made an error. Bottom line I would not advise anyone to visit liberty because they in fact do not know how to fill out this one form and I want to know what else they dont know about taxes, But also tiffany and all the people I have talked to with this company have zero customer service skills at all and they CANNOT accept the fact that they were wrong.

I received my payroll check in the amount of $537.06, and it was returned by maker's bank (JP Morgan Chase) and refused payment to me claiming it was a fraudulent signature on the check. I made a trip to my bank for confirmation and yes the check was returned as a fraudulent check, I am still out my $537.06 for my pay.

Bad employer relations.