Fitness 19

Whatever you do, don't waste you money on this place! It's cheap, but you get what you pay for - nothing! I went in for the first time this morning and was given my membership card. No one gave me the basic tour, no problem. I got on the treadmill to start my cardio and spent the entire time fussing with the tv, which only had 4 channels. When I went to the front desk to ask why there were only 4 channels, the idiot kid said "uh, I think there are like 40 channels." when I asked him to show me how to get the other channels, he told me that he didn't know how to do that. I asked for a manager and was taken to the salesgirl - there is no manager working there. She said that there were only 12 channels as the gym had only purchased 12 boxes and all the machines had only 12 channels. I couldn't even get the football game at a gym! She apologized and explained that the idiot kids have been working for less then a week and aren't trained to do anything except give out the membership cards. She also apologized saying that this gym is supposed to have a staff of 100 and they only hired 12 people. For a huge gym, the locker rooms are tiny - the lockers are so small that my gym bag barely fit in with a lot of work and there are only 3 shower stalls. And when I asked about the towel service that I was told was included in my membership, I was given the same blank stare and told "uh, we don't have a towel service but you can buy a fitness 19 towel. Needless to say, I don't like being lied to. Lots a fancy new machines and no staff at all. Worst gym i've ever be in anywhere in the world, and i've been in plenty as I always try to get my workouts in when I travel. As a retired successful businessman, I would have fired those 2 idiot kids on the front desk, whomever hired them and whomever decided to have their first line of contact be 2 idiot kids that couldn't even handle a job at mcdonalds. It will be interesting to see what goes into this space when fitness 19 folds in santa barbara. Don't waste your money on this crappy gym. And of course, no one there could cancel my membership and refund my sign up fees. The salesgirl gave me a card to the billing company that they use to take your money and said I have to do it through them. Like I said, no one there with any knowledge, ability nor desire to accomplish anything except take your money. Save it and join goleta valley athletic club or even golds or 24 hour fitness.

And don't think for a moment that fitness 19 cares about your complaints, when you call their main customer service phone number - 1 623-825-5900, you get the recorded message that states"the number you dialed, 623-825-5900 has been disconnected!" I guess they are tired of all the people calling to complain!

Just letting you know... Santa Barbara is a small town and you will not survive here by luring people in on a lie.

I can't believe you would email me and offer me a membership for $9.99 that only costs $9.99 to join, and then add $49 when I show up.

Your email encouraged me to look at a youtube video of what I can expect to get from the gym. But when I go to sign up I find out that the offer doesn't include any amenities like tanning, classes, massage chair... the very things that were highlighted in the video you encouraged me to watch after offering me a $9.99 monthly membership.

This way of doing business is deceitful. It is also fraud. I do not say this lightly, I have a law degree. Good luck, Santa Barbara is really picky and business doesn't last here. You will not survive.

Also, the sales guy we were dealing needs some work on his presentation. He starts talking about pack prices and we had no idea what he was talking about. When we finally told him we didn't want personal training he just stood up and walked away like "i'm outta here, [censored]es". Your staff and business model are a joke. Unless you are prepared to honor the offer you made to me via email I will never join your gym. You offered me a full membership at $9.99 a month, for a down payment of $9.99.

BTW a quick google search shows the numerous problems your company is dealing with.
If you plan on honoring your extremely misleading offer you can contact me at [protected]@thynelaw.com.