CVS reviews and complaints 1
View all 3333 complaintsCVS - dispensed incorrect amount of medication
Pharmacy Location:
CVS Pharmacy, Store #9944
3081 Stevens Creek Blvd
Santa Clara, CA 95050
Pharmacy dispensed incorrect amount of medication. I have been on the same meds for 4 years and never have received the incorrect amount. I tried a different CVS Pharmacy location because they carry a specific manufacturer of my medication. This same location shorted me 45 pills. I have contacted my doctor and she advised to fill out a police incident report because CVS refused to do anything. She also suggested I file a complaint with the CA Dept of Consumer Affairs, Pharmacy Board. Later that night, after picking up medication from CVS, I actually had to go to the ER because of a (separate) medical reason. I accidentally cut my leg and had to get stitches. I didn't check my medication from CVS until 7/17/2014 because I couldn't take it with the medication for my laceration. When I realized that the quantity was incorrect (supposed to be 90 count), I immediately notified my doctor, my insurance company, and CVS. I have filed an Incident Report with the City of San Jose Police Department, as well as with the California Department of Consumer Affairs Pharmacy Board. CVS seems to not want to take responsibility for their mistake but CVS as a company has many complaints similar to mine. This is unacceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
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