Big 5 Sporting Goods reviews and complaints 1
View all 49 complaintsBig 5 Sporting Goods - Employee interactions
We entered the store, were asked to put on masks, which we didn't have, so we asked for some, was told they didn't have any. We then asked where to purchase some, the cashier just pointed. She then said to the customer in line, she didn't understand how nobody knows to have a mask. Now, how she spun this to us not knowing from, we didn't have any - is alarming. That she is talking about us, to her customer in line, is childish and antagonistic. When I told her I could hear her, she neither apologized or acknowledged me. Is this how you train employees to treat the people that come into your stores? We the people who make it possible for her to receive a paycheck from you? The store manager then came and thanked the customer in line for sticking up for her. Um, she was never put down or challenged. What did happen is we asked questions, which the cashier was clearly agitated with. Here is an idea, how about your stores are supplied with masks since this is a requirement. How about you train your employees how to actually be of service.
Desired outcome: Make sure you have masks available at stores, in areas where required. Make sure you have employees who actually know what customer service
Latest Big 5 Sporting Goods Reviews
The Service in the Anaheim store #057 Product reviews online Buying ammo and kept waiting Threatened from an employee Gift cardGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!