Menu
For Business Write a review File a complaint
CB Sporting Goods Big 5 Sporting Goods 2503 Cleveland Ave, Santa Rosa, CA, 95403, US
Big 5 Sporting Goods company logo
Big 5 Sporting Goods
reviews & complaints
Big 5 Sporting Goods company logo

Big 5 Sporting Goods

2503 Cleveland Ave, Santa Rosa, CA, 95403, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:30 pm
Thu
10:00 am - 8:30 pm
Fri
9:00 am - 8:30 pm
Sat
9:00 am - 8:00 pm
Sun
10:00 am - 7:30 pm
ComplaintsBoard
T
6:59 pm EDT

Big 5 Sporting Goods - Employee interactions

We entered the store, were asked to put on masks, which we didn't have, so we asked for some, was told they didn't have any. We then asked where to purchase some, the cashier just pointed. She then said to the customer in line, she didn't understand how nobody knows to have a mask. Now, how she spun this to us not knowing from, we didn't have any - is alarming. That she is talking about us, to her customer in line, is childish and antagonistic. When I told her I could hear her, she neither apologized or acknowledged me. Is this how you train employees to treat the people that come into your stores? We the people who make it possible for her to receive a paycheck from you? The store manager then came and thanked the customer in line for sticking up for her. Um, she was never put down or challenged. What did happen is we asked questions, which the cashier was clearly agitated with. Here is an idea, how about your stores are supplied with masks since this is a requirement. How about you train your employees how to actually be of service.

Desired outcome: Make sure you have masks available at stores, in areas where required. Make sure you have employees who actually know what customer service

Read full review of Big 5 Sporting Goods
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.