Motel 6 reviews and complaints 1
View all 1034 complaintsMotel 6 - refunds
I made reservaitons through Expedia for 7 nights 9/10-9/17 at Motel 6 in West Sacramento. I paid cash in advance at check in. At 8.10pm on night 2 I returned from fishing with my 17 year old son i was in town visiting to discover my key didnt work so i went to the office where i was informed that my son could not unload my equipment into the room for me. (I am a female 60 year old disabled veteran.) Because it violated their no visitor after 8pm policy. I argued with the clerk and she refused to allow me back into my room. Then she told me that i had to pay an additional $8.00 for my 17 year old son who i was visiting to be able to go to my room. I refused we argued. Finaly at 8.45pm i told the clerk i would just check out in the morning because i never agreed to not having visitors after 8pm or paying any additional fees for the ability to do so. Thats when the clerk informed me that i didnt have a room anymore for violating policy and she demanded i leave. I said not without my property that was still in the room but she refused to allow me to get my property. After 20 minutes of argueing she had security escort me to my room and gave me 10 minutes to get off the property. While security stood over me i packed and went back to the office to see about my refund for the 6 nights unused i had already paid for and was told and have been told dozens of times since that i am not getting any refund because i violated their policy. I demanded to see the policy in writing or that i signed agreeing to that prohibited visitors after 8pm or charged additional fees. They laughed and showed me the plack on the counter that simply stated that visitors after 8pm must stop by the office and show valid id. We argued more and security hurded me out the door and called to have my car towed. I was forced to sleep in my car which endangered my safety. I had no money for alternate lodging so i was forced to drive home early and waste my vacation. But before i drove home i stopped by the motel the next afternoon and talked to the clerk on duty who said the computer showed i was given a refund when i checked out that morning. Well she worked that morming and knew this to be wrong because the motel gives refunds of that amount over $400.00 by mail in a check not cash in person and she was working. So she called her boss who told her i wasnt getting any refund at all. So i asked if i wasnt getting any refund why does the computer show i got one. She was confused and told me to come back in a couple days and talk to her boss directly but i wouldnt be in town after that day and my calls have been refused and Expedia wont do anything to assist me get my money back
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