AT&T

This location needs to be audited! Raymond who claimed he was a manager and Chris are extremely unprofessional and rude. I received 2 emails stating someone had changed my password on my account but it wasn't me. Of course I called the corporate number and the call center was closed. I decided to call the store. Raymond answered the phone. I said hi Raymond I dont mean to ruin your day but... Raymond just hung the phone up! This did not please me in the least. I placed that call at 6:38pm on 4/13/21. Then I called right back and he knew it so then he just didn't answer the phone. Please pull the call and watch your tapes.
Being the nature of my concern was potential Fraud I drove over there. I asked the boy if he was Raymond he said yes. I said so you are the one who hung up on me. He said in smart alec fashion I never hung up on you which was a bold faced lie. He just didn't expect me to show up. Had it not been a matter of security I wouldn't have gone over there but I was highly concerned about my account. I let Raymond know I would be recording everything and I did. I waited patiently for him to finish with his other customers watch the tapes. When it was my turn I told him about the emails, he asked what my password was and signed into my account. He said your password hasn't been changed. I asked why then did I receive the emails. He said those are probably fraudulent emails because that isn't even our customer service number. After he said that he just moved on to the next customer but yet he gave no explanation as to why I received those emails so I was still uncomfortable with security of my account. He was done helping though. I informed him that I called that number and he went so far as to say well anyone can say they are att. This was Another bold faced lie, as it was in fact and is the corporate number. You would think knowing he was being recorded would bring out some professionalism but Instead, Raymond started to become combative and raised his voice saying I can refuse service and asked me to leave but not before saying I was standing too close to the other customers. Then hypocritically Raymond took his own mask off in the store in front of other customers to reveal a devilish grin on camera. He thought it was funny that I was concerned about the integrity of my account and did nothing to help. He also touched my phone to turn off the recording saying it was illegal for me to be recording while he was on the phone. He touched my phone without my consent putting his germs on it but I'm standing too close to customers masked? That is called hypocrisy and it could also be seen as prejudice having a set a rules that only I must follow but not himself.
My phone was completely unlocked and he should NOT be touching it without my consent period! Especially since my issue was already a security issue. What bothers me the most is I could tell that both he and Chris believed/believe they are going to get away with this detestable, deplorable excuse for customer service. That was customer abuse not service. I will definitely be shopping for another provider. I no longer trust your company nor can I stay with a company that condones the behavior of Raymond and Chris. There was no resolve so for a whole evening someone could have had access to my account which has credit card and banking information in it and Raymond and Chris wouldn't help me. I have a video of Raymond taking his mask off and smiling evil at me. I'm still not really sure what his problem was he just did not want to be helpful and do what you are paying him to do. He was paid to be mean is how I see it. Completely atrocious behavior, and not only that but I'm a business owner and that is what we call a liability. If in fact any of my information has been stolen because of Raymond's refusal to help in a matter regarding security it will make att and Raymond responsible for any damages sustained. In other words that is a potential law suit as I tried to get help and it was refused for no reason. Then Chris whom Raymond called on speaker phone suggested for Raymond to get a statement from the other customers. Like I said I have video.
This morning I called the very same number he claimed wasn't your number and spoke with John. John was a sweetie and he informed there was a problem with the system and that was why I received the emails and to not be alarmed because my account was ok. Why couldn't Raymond and Chris have done that?
Your site is not letting me upload the entire video so I gave you the shot of him taking his mask off and grinning an evil grin.