AT&T
Reviews and Complaints

I wasted more than a week trying to connect that to my Apple Watch, the service always says the exact same phrases and the data is very slow. I had to talk to them for the entire day and still got nothing. It was really bad, even in 3rd world countries the sites and data is better. The app always goes back, so you have to resign in over and over again. IT WAS SO FREAKING EXHAUSTING!

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile.

T-Mobile was great!

AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone.

IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS!

Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people.

DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

So, let me tell you about my experience with AT&T. I've been a customer for about 5 years now, originally with SBC Global and now with AT&T High Speed Internet. At first, I had some issues with the service, but it eventually settled down and I haven't had any problems since, except for the occasional drop in DSL speed. I'm on a 6Mbit line and I usually get around 5.5, which is decent enough for me.

However, my real problem with AT&T is their constant attempts to sell me their U-Verse all-in-one package. They send reps to my door every two months, even though I've repeatedly told them I'm not interested. They used to call me all the time too, until I had to get a bit nasty with them. But the door-knocking is the worst. The last rep that came to my door was particularly sneaky. I told her I didn't want the U-Verse package, but she kept trying to sell it to me anyway. She even tried to trick me into signing up for it by writing down the prices on an application form for a new service. When I asked her why I should sign anything, she got pouty and tried to convince me to do it anyway. It was a direct, deliberate con trick, and I was not amused.

Despite all this, I haven't seen another AT&T rep since that incident. I guess they finally got the message. Overall, I'm satisfied with the internet service I'm getting from AT&T, but their sales tactics leave a lot to be desired. If you're considering AT&T, just be prepared to deal with their persistent attempts to sell you things you don't want.

AT&T is a company that I would not recommend to anyone. Their customer service is terrible, and their managers are even worse. I have only encountered one good manager in the entire bunch. The senior management is also terrible. They allow their customer service representatives to lie to you about payment plans and when payments can be made. They basically lie about everything. When your account is messed up because you have done everything they told you to do, they treat you like you're an idiot. They tell you contradicting statements, and they force you to pay for things that you shouldn't have to pay for.

For example, I was told that the insurance deductible was separate from the charges on my bill. However, they forced me to pay the $200 deductible instead of allowing me to pay off my son's $130 phone. Then they told me that I could push the deductible out every month but couldn't pay on it like $50 a month. After arguing with them for a day, a manager finally provided a credit to the account to help with the past due amount. They advised me to call back in the morning and schedule the payment for the remaining amount. However, when I called back, I was told that I had to pay the past due amount today or the service would be disconnected. After another day wasted with a customer service representative, a manager, and a senior manager, they refused to answer simple questions that I had every right to know.

I have been a customer of AT&T for 20 years, and I have never encountered such terrible customer service. They absolutely refused to answer simple questions, and they refused to send me a copy of an arrangement that I set up. The best answer that I got from the manager and senior manager was that it's systematic and they don't know why it does that. It sounds to me like they need to do a sweep and start all over if their senior management can't provide simple answers to questions that customers have every right to know.

This is my 70-year-old mother's account, and she tried to call and fix this a week before. The customer service representative absolutely refused to let my mother speak to a manager. She advised my mother that there was no point because they would tell her the same thing. When I advised the senior manager of that situation and also that my mother's memory is fading and she can't really be without a phone, her response was to pay the bill or the service will be disconnected.

I will be filing complaints in every forum I am able and finding service elsewhere after 20 years. T-Mobile is absolutely awesome. My husband and I had representatives staying late, running from store to store, and calling corporate themselves to fix an issue they caused. They were great people to have service with. If you're considering who to go with, I recommend T-Mobile all day long!

I recently had a frustrating experience with AT&T that left me feeling like I was going in circles. I had received a replacement phone from AT&T, even though my current phone was a 4G phone and not on the list of phones that would be retired when they sunset their 3G network. Last week, AT&T activated the replacement phone and deactivated my current phone. However, the replacement phone was not up to par with my current phone. It had less storage, less RAM, a worse camera, and a smaller battery.

When I tried to get the issue resolved, I first went to an AT&T store on University. The customer service representative there told me that they couldn't help me with the 3G sunsetting issue, but a corporate store could. However, when I went to the Fitchburg AT&T store, they told me to call support. After waiting on hold for about 15 minutes and having support check my phone for about 35 minutes, they told me that I could go to any store and get any new phone for free. However, when I went back to the Fitchburg store, they told me that they couldn't give me a free new phone, but a corporate store could.

I then went to the West Towne Mall AT&T store, where they told me that I could choose from a flip phone, a similarly bad Android phone, or a slightly less terrible iPhone that was still not as good as my old phone. I chose the iPhone, but they didn't have it in stock and couldn't give me their display model. They told me to drive to the E Washington Ave store to see if they had it in stock.

When I arrived at the E Washington Ave store, they told me that they didn't have the iPhone in stock and couldn't give it to me even if they did because they weren't allowed to discount iPhones unless they mailed them. When I questioned this, they told me to call support. After waiting for about 30 minutes, support told me that they could waive my upgrade fee and give me $300 off a new phone. However, the only options they gave me were a $600 iPhone or a new Android phone at full price.

I felt like AT&T was trying to get more money out of me by bricking my current phone and forcing me to buy a new one. When I asked if there was an option that didn't involve paying for the privilege of continuing to use a phone of similar quality to my current phone, support told me that they couldn't reactivate my old phone, but a store could. However, the store was unable to resolve the issue and I was left feeling like I was out of luck.

Overall, I was disappointed with the level of customer service I received from AT&T. I felt like I was given contradictory information and was left without a satisfactory resolution to my issue. I hope that AT&T can improve their customer service in the future to prevent other customers from having similar experiences.

I recently had a terrible experience with AT&T that led me to cancel my service after five years of poor signal strength. The process of deactivating my account and requesting a deactivation pin# took over an hour, but when I went to the new phone store, I found out that AT&T had put a hold on my account and locked my phones. I was never informed of this and there was no reason for it since I owned my two phones and was on an auto-pay system with my credit card. This meant that I couldn't use my new sim cards and had no phone use during the night before Hurricane Ian hit us in Florida.

I spent another hour on the phone with AT&T and was informed that it would take 3-5 days to release the hold on my account. I then spent five hours on the phone with them and still had no phone use. This is why AT&T is losing customers and revenue. The unprofessional, cruel, and heartless behavior of AT&T is unacceptable.

After claiming that I owed another $84 (which I didn't), they disconnected my call. The CSR then claimed that the reason one phone had an outstanding bill was because it was an Android phone, which made no sense since we were on the same phone line. I then spent a total of six hours on the phone with AT&T over the past three days.

I was transferred to multiple departments and had to explain my situation over and over again. I was promised call-backs and updates that never came. It wasn't until I reached a senior support tech named Dee that I was able to escalate the case and work on it immediately. However, I was then told that my phone could not be released because there was a $1,000 charge on my account, which made no sense since I owned my phones and was on auto-pay.

After speaking with Dominique in Collections, I found out that there was no outstanding balance on my account. However, the device unlock system never worked and no one at the company would explain why. It turns out that AT&T would not let go of my phone lock because the prior owner of the phone didn't pay their bill. I ended up having to buy a completely new phone from T-Mobile, but at least I don't have to deal with AT&T ever again.

Overall, I wasted 8.5 hours on the phone over four days with AT&T. Their behavior was unacceptable and I would not recommend their service to anyone.

I have been a loyal customer of AT&T for the past 15-20 years, ever since it was still known as Cingular. However, my recent experience with them has left me feeling frustrated and disappointed.

Two years ago, I saw a promotional deal from Walmart that used AT&T as the carrier. The deal was for an iPhone 12 Pro Max, which was supposed to be an upgrade for my parents. However, Walmart somehow messed up the upgrade, and it was a very complicated issue. I received two packages - one small box with only a SIM card and one package with the smartphone with the wrong SIM in it.

I called AT&T first, but the customer representative somehow told me to call Walmart because that's where I got it from. I made several phone calls within 14 days between Walmart and AT&T, but nothing was resolved. Until someone from AT&T told me that these phones did not belong to me and had to be returned to Walmart.

I tried going to the Walmart store, but they refused to accept it and said it had to be shipped back via mail. I was already mad and furious because nothing was making sense to me since they didn't give me clear direction on what to do. I called 1800 Walmart, and I forced them that I wanted to return this, but I'm not sure what the process is.

I was finally sent a return label from Walmart customer representative, and the phone was shipped out using the prepaid label Walmart sent me. But along the way, somehow FedEx lost the package! This is where it gets more complicated.

I called AT&T, and they said they would investigate, but two weeks later, no answer. I still have a balance from AT&T for equipment charges and wanted to clear that because it's out of my hands, and it should be zeroed out. I told them that I'm not responsible for it anymore since I've done everything I can to sort this issue. Somehow AT&T ignored this, and I decided to move to a different carrier out of frustration since I really wanted my parents to have a new phone.

Fast forward many months, nothing happened, and eventually, I was slapped with a collection bill because of AT&T's lazy customer representative. I clearly told AT&T that I'm calling them, and I want to avoid this going to collection, but nothing happened. I'm trying to dispute this with three credit bureaus to remove this from my credit.

I called AT&T recently, but they said they pushed my account, and it's out of their hands, and I should deal with the collection agency. I don't want to bother because it will be another back and forth fingers pointing with the collection agency and AT&T. Asking for evidence and stuff and why would they put that in collection when all the information is taken down in the notes? Since AT&T customer representative takes notes, right? Why would they even put it in the collection after everything? The phone call I've made to them, I even dare them to listen to the phone calls I've made since AT&T records conversation right for training purposes?

It's a long read, but I will never go back to AT&T for what they've done. With the experience or hassle I've had to deal with AT&T, why would I still stick with them? Forget it, I'm saving the headache and moving on. Three to four months of follow-up with no resolution is no joke.

I'm an older person and I have been using AT&T for a while now. I have to say, it's becoming a real pain to use their services. The texts are so small on my iPhone that I can barely read them. And when I try to reply, my fat thumb covers half the keys, so I end up spending more time correcting letters than actually communicating. I don't even like texting, but AT&T keeps sending me texts about my low balance, withdrawing money, and even when my bill is paid. It's so annoying!

I tried calling their customer service, but the voicemail menus and auto bots are so confusing that I end up going around in circles. It's frustrating and I get so angry that I pity the poor person who finally gets me on the line. After a long struggle, I finally get connected to a human, but they are always in India and it's hard to understand them through their thick accent. They assured me that they would turn off the texts for me, but the very next morning, I get woken up by another text from AT&T. It was a survey asking me how my support was. I texted back "STOP," but I got another text saying that it was not a valid option and that I needed to pick 1-5. I gave them a 1 and left a comment saying that the reason for my call was to get them to stop texting me. Clearly, the task was not done.

The following month, I got another text from AT&T. I had to go through their hoops again, listening to their commercials for AT&T, which I found annoying since I was already a customer. I finally got connected to a nice person in India who assured me that she would stop all other texts, but she couldn't stop the automated survey. She even tried to sell me a bigger plan, but I asked her to look at the data I actually use, and she sold me a lower plan that saved me some money. I thought I was good to go, but yesterday, I got another text from AT&T about some government program that I might be eligible for. I tried replying with "STOP" and even with the number 7726, but I only got another text saying that the mailbox was not monitored and that I needed to visit AT&T's website. I had to go through the voice mail from hell hoop jump again, and this time, I got connected to someone who was not in India. She told me that they couldn't stop the texts because they were all automated. I was so frustrated that I was ready to switch to another company.

I talked to a wonderful person from T-mobile, but unfortunately, their coverage in my area was not good. Straight talk told me that my phone was too old, and Sprint was now merged with T-mobile, so there was no point in calling them. We had Verizon before, but they were so horrible that I will never use them again. I feel like I have no choice but to put up with AT&T's BS.

When I am forced to upgrade my iPhone 6 in a few years, I will definitely look into other companies again. Maybe their coverage will improve by then. AT&T better get their act together by then, or they will lose me as a customer. I just don't understand why a "TELECOMMUNICATIONS COMPANY" cannot answer their own phone! The voicemail and long lists of options are so confusing that it's bad business. They should hire a kid, a senior, or a student to just answer the phone and direct the call. It's not that hard!

I have to say that T-mobile had a chat feature, and when I asked to call them, they called me right away and were as friendly as could be. They even showed me how to find a map on their site to check their coverage in my area. It was so easy and hassle-free. AT&T should learn from them and improve their customer service.

I recently had an experience with AT&T that left me feeling frustrated and trapped. Every time I call them, I end up spending hours on the phone and nothing gets resolved. I even had to contact a manager, Lorenzo, directly because he was the only one who could help me. However, even after he corrected some issues, the problems continued.

Most recently, I called to pay off my Note 10+ and pre-order the S22 Ultra in burgundy. I was charged for the phone, but for some reason, I was unable to sign the terms and conditions. I received three different emails thanking me for my order, but when I clicked on the link to see my summary, there was nothing there. Neither I nor the AT&T employee I spoke with knows if I will receive the phone or not. So, am I out $66?

On top of that, AT&T mixed up my son's phone number and mine, and in the billing records, our numbers appear to be attached to each other's phones. For a year and a half, I wanted to cancel his phone line due to the pandemic and being homeschooled, but because of AT&T's mix-up, it shows that line cannot be canceled because there are still monthly installments. This is wrong because his phone was paid off, and mine was not. It is not my fault AT&T made a mistake, and I had to pay for it.

In the past, when I called trying to sort things out, I was told that four lines are cheaper than three. So, I listened. For a few months, every time I called, I heard the same thing. Then one day, whoever I talked to from AT&T said that four lines are not cheaper, and I am paying for the service of four lines. So, not only was I forced to pay for a phone I wanted turned off for a year and a half, but I also got tricked into buying a second phone for my son and having four lines instead of three.

Last time I spoke with Lorenzo, he did his best to help with the issues at hand and even convinced me to order two Samsung watches as it was a BOGO. However, suddenly our order was canceled with no explanation. In the long run, I'm happy it was canceled because my frustration with AT&T grows with every passing month of every passing year. I've contemplated changing cell phone providers but need phones to be paid off before doing so. Now that my Note 10+ is paid off, if I do not receive the phone I paid to pre-order, I will take my business elsewhere, leaving my dad and my son with AT&T until their phones are paid off and they are able to leave as well.

I do not mean to come off harsh, but I have literally been going back and forth with AT&T for years! I have worked in customer service and know it's not fun dealing with upset customers and truly try to be respectful and understanding, but at this point, I am constantly paying for things I do not want, and now I paid for something I may not even receive. I'm a single mother who cannot work due to health issues and battling cancer three times in a row. Paying an extra $40-45 a month for a phone line I do not want may not sound like a big deal to many, but to me, it's a lot. To pay taxes on pre-ordering a new phone and finding out on your guys' end that it appears no order was made seriously upsets me.

Passing customers around from one person to the next and no one having answers or knowing how to help and just pushing selling more things rather than really fixing the issues already at hand is very unprofessional. When I have to spend three to six hours being bounced around from one person to the other, that is RIDICULOUS. Not only is my money being taken, but I'm also putting in an insane amount of my time, and 90% of the time, it's a waste, and nothing gets solved.

My advice for anyone who sees this review is to run for the hills. AT&T cannot be trusted. They will continuously trap you in long-term contracts, and even when your stuff is paid off, they "accidentally" mix things up and never correct it and hold you responsible for their mistakes. Not to mention their service sucks. I only use my phone to talk to doctors and to contact or pay bills and shoot a few texts between family, but my phone constantly loses connection during calls, and I can't hear anything, and no one can hear me.

Before selling your soul to AT&T, maybe check other providers in your area. AT&T, get your crap together! This is a fkn joke! This is nothing against those in customer service as they are just doing what they are told, but this has everything to do with AT&T as a whole. Lying manipulative thieves.

I had a really bad experience with AT&T. I called their customer service line on July 31st and was told that the contact center was closed. So, I went on to the My AT&T app and pressed the CHAT LIVE button. I spoke with a Martin Levine and he said he was putting me on hold to see what he could do. I waited for over 30-35 minutes and then said hello, but nothing happened. I closed it out and refreshed, then the automated system asked for help again. I wrote "representative help" and waited another 10 minutes for Agent Ryan to enter the chat. He asked me my name and passcode and then asked what I needed help with. I told him that I was waiting for my replacement debit card and that I had a payment due on July 31st, but I couldn't make the payment because I didn't have my debit card. He said he would be happy to help and put me on hold. When he came back, he said he saw that I spoke to Martin and he would be able to take over. He said he would make the arrangement for me and that I didn't have to worry about my service being interrupted. I said thank you and he asked for my email and if there was anything else he could help me with. I said no and he said have a great day.

However, on August 1st around 12:00 in the afternoon, my service was shut off. I called customer service and they said they saw nothing about me speaking to someone in the chat. I asked for a manager, but the manager said he couldn't do anything and didn't see where I spoke to someone. I called back and spoke with a Lucas and explained that I was talking to a manager and wanted to talk to another. He told me I couldn't because someone told me I needed to pay $388.87 when I had already spoken in the chat to Ryan and he reassured me my payment for $214.23 was set for August 6th. I was trying to figure out why that wasn't on my account and why their system was broken where no one could see when I logged in on the chat and spoke to a representative. I even had an email sent to me to confirm $214.23 was to be paid on August 6th and my service wouldn't be interrupted. The manager Audra said she wished she could see that but couldn't. I got frustrated and hung up.

When I called back, I explained to the guy that if I had wifi, I would be able to get a lyft to a nearby store to prove I spoke with Ryan in the chat through IP and last login since they couldn't see it via phone. But the only phone and service I have is AT&T wireless and AT&T hotspot through my phone. I was transferred to a manager who didn't realize that she didn't have her phone on mute and stated "they better get the hell off my phone." I said, "is this how you talk to disabled people?" She then muted her phone and played hold music. After 10-12 minutes, someone got on the phone by the name of Pedro and he said he was not a manager but worked regular customer service. I asked him what was the name of the manager who last touched my account because she said foul language and should be fired for treating or even saying something like that. I just wanted my service on so I could call my mom and let her know I'm ok. Let my job know I'm ok and know for sure I can pay $214.23. I have disability checks that come to me and my whole life changed drastically last year in May. The reason why I got AT&T was because I was being abused and in a domestic violence situation and needed to remove myself off of my abuser's plan. In July 2018, I had to leave my job because he knew I worked there and was afraid, so I left my job and had to move to where I am now in a whole new state with a shielded address so I can't be found and my dog who helps me. I finally got a new phone in April 2019. So it goes to show with little money I still paid my bill to them. Then tried my best to make sure they were paid and my other bills were paid to live in the community and have money for my public transportation since I can't drive.

Again, I would not be this upset or even call so much if I had a backup phone or wifi service, but I literally have nothing. I fight every day to try to be a normal citizen and treat people with respect and then this happens. I spoke to another manager and she said she sent feedback so they could get the chat live transcript that will prove Ryan told me my service would not be interrupted and he set my date to August 6th. Then they would restore my service for me. I was transferred by the manager to a customer loyalty rep Lawrence and he didn't know why I was transferred to him. He said he would transfer me to someone in collections because all of the reps plus managers who I spoke with did not come from collections but customer service. Lawrence in turn transferred me to U-verse home phone collections and she in turn transferred me to cellphone collections. At this point, someone is not doing their job and I have had enough. No clear answers, no true help and no one willing to take ownership that I have an AT&T POST CALL NOTIFICATION EMAIL & AT&T CHAT TRANSCRIPT! I've been treated like crap by this company.

I been tryin' to get a landline phone turned on since December 3,2019. I spent hours on the phone with every department known to AT&T includin' goin' into your Corporate Store in person. Willam Bolster, the Sales Agent placin' the order, originally told me that a landline was only available by gettin' a business phone. I spent hours in automated systems time after time callin', waitin', bein' transferred from dept. to dept. havin' to explain everything to every person I was referred to. No communication between reps. Was given. They just kept connectin' me to another automated system that kept askin' the same questions I had already answered numerous times, or they would dump me with CS, Billin', Small Business Services, Technical Support, New Home Phone Installation and more to start explainin' my problems all over again. I finally told them DO NOT PUT ME IN ANOTHER AUTOMATED SERVICE. I need help and need to speak with someone that can assist me that this was an urgent matter.

I was told my phone was turned on the day after the order was placed on December 3,2019. I am an electrician for a livin'. I checked the incoming line in the house for voltage and no power was found. I then proceeded to the back of the house and opened up the AT&T box and found that no landline was ever installed from the pole to my house. I called CS and kept bein' transferred until I reached Andrew in San Diego in CS. He was most helpful and tried hard to get this resolved. He apologized numerous times for AT&T droppin' the ball. I stayed on the phone with him for 2.5 hours as he worked to get the mess straightened out. He had to cancel the business phone and enter a new order for the new residential home landline phone. He double checked everything before placin' the order and assured me that the phone would be installed today, Thursday, December 19,2019, by 8:00 PM and I would have a dial tone before they left, and an account summary would be mailed to my home within 5 days of placin' the order. I waited all day today for a serviceman to call or come to install my new phone service losin' pay to do so. No one ever called or showed up. I called CS again only to be told the office is now closed. I checked my order number online and found my phone service is now scheduled to be installed on December 30,2019.

I explained the urgency of havin' this phone installed to at least a dozen AT&T CS reps on recorded lines each time includin' the original Universal Sales Agent William Bolster who placed the order for the business phone. I needed this phone installed ASAP. I informed them all that I needed paperwork of the transaction or a bill showin' my account information so my Son could be paroled from prison on 1/2/20. The paperwork has to be submitted to his parole agent by mail to prove that the phone was installed without any of the services the State will not allow. After creatin' an online AT&T account and lookin' up my order number I found that I was given every service I instructed him I COULD NOT HAVE, I tried callin' him and left messages with his colleagues numerous times to call me. He never ever returned my call. I ended up contactin' Customer Service and had to start the whole order all over again it was so messed up. Now I see online that my new installation date has been changed and is scheduled for 12/30/19. My son will now have to stay incarcerated for another month due to the incompetence of AT&T. Thank you so much, AT&T for all your BS.

I'm goin' to talk to a lawyer to see what can be done about this. It has definitely caused a major hardship with my Son at the top of the list. Lost wages for myself waitin' for servicemen to install, spendin' a total of 10 to 12 hours on the phone, bein' lied to that residential landlines were not available in my area and then installin' a business landline and charged an additional $77 a month for a business phone that was never installed, charged for services I DID NOT want, broken installation promises, the list goes on.

My bill was paid within hours after it was posted online. They billed me with no details listed on my bill other than the charges for the month. It said on my online bill that details would follow. I still have not been refunded any money for payin' my bill for a business phone that was never installed. No way to run a business.:(

I sent an email to AT&T CEO Randall Stephenson at ***@att.com on 12/20/19 to request help with this matter after spendin' another hour on the phone with Customer Service with yet another customer service rep with nothin' resolved. I requested to speak with her AT&T Customer Service Manager Nikki Slater and was waitin' to speak with Nikki Slater when my call was transferred to yet another CS rep that had no clue of anything again and left to start explainin' all over AGAIN! No notes were entered on my account for anything, not even the name of the Customer Service rep that placed my second order. I ended the phone call by leavin' my personal cell phone number again and requested someone to be in contact with me. To date, no contact or staus has been provided from anyone as of 12:46 PM, December 20,2019

I also tried callin' CEO Mr. Stephenson's Secretary at Ph. ***401 to see if I could speak with him in person. When callin' my call was answered by a series of beeps, and then the call would end without bein' able to speak with anyone or even leave a message. I can't even get any help from the AT&T CEO regardin' this matter it seems. AT&T has the worst Customer Support of any business I have ever had to work with. Try to leave a bad review on the Customer Service forum. I bet you can't. I tried.:(

Do yourself a favor, and take your business somewhere else. What a nightmare for my family... It is still ongoin' with no end in sight.

Scott S.

I recently had an experience with an AT&T "In-home Expert" who came to my residence to check on the work of a technical workman who corrected my landline problem. I was curious about how much it would cost to bring my two cell phones over from Consumer Cellular, so I asked the expert. He explained that as an "In-home Expert" with AT&T, he could offer deals that were not available in the AT&T stores. He also told me that if I traded in my and my wife's iPhone 7, AT&T could give us a new iPhone 11, and he had two in his vehicle. He even said that AT&T could port over my landline phone number onto my cell phone, which was a dual SIM phone, so I could cancel my landline altogether and still receive calls from that old landline number. It sounded like a good deal, so I took him up on his offer to bring over my and my wife's cell phone numbers and my old landline phone number to AT&T.

However, what he did not tell me was that in order to get the trade-in deal, I had to add another line to my account. He also did not tell me that the plan I signed up for had the Advantage Protection plan attached for both phones, costing $40 each per month, which was mandatory. Additionally, he did not tell me that each phone was charged $23.34 per phone for the first 30 days or until our old phones got turned in, and even then, those phones had to be evaluated as to their worth, which would be put against the price of our new iPhone 11s. This meant we would still possibly have to pay more money on a monthly payment to own the phones after two years. He also did not tell me that if we wanted to return the phones and cancel before the 14-day "Buyer's remorse" law in California, there would be a $50 "Restocking fee" per phone. Finally, he did not tell me that I had to pay the tax on the two iPhone 11s, which was at least $108.00 plus other activation charges.

Furthermore, the In-home Expert installed a bogus number on my account without my permission. He said he could not make the software function to port over my wife's phone number because it "wouldn't take," and he couldn't get back into the porting software with the same phone number. So, he used a bogus number to get back in so he could port her existing number over. That number was still on my wife's new iPhone 11, and we could not remove it. When we turned in the phone at the local AT&T store, the bogus number was still on the phone. Later, I learned from a friend who had the same exact experience with AT&T that in order to get the trade-in deal, you have to add another line to your account on that particular phone. This explains why the In-home Expert made up a story about needing to put a bogus number on my wife's new phone to satisfy the parameter of having to add another line to our account without telling us the truth.

In addition to this negative experience, I also had issues with AT&T's email service. When I called tech support to ask what my new email would be since I was canceling my Cox.net account, they told me I could keep my old email addresses. However, I received an email from Cox saying all my email addresses associated with Cox would be deleted in 60 days. This statement that you can keep your existing email address permanently was and still is an out-and-out lie, and all of the tech support people are telling potential customers this same lie. I had to cancel the internet portion of AT&T and reinstate Cox to prevent potential problems.

Finally, when I signed up for AT&T cell service, I had to fill out an exhaustive form, and I checked "NO" on Paperless Billing, Autopay, and the Advantage Protection plan. I called tech support and billing, and they told me those choices were logged in as recorded. However, AT&T sent me an email thanking me for signing up for Autopay, paperless statements, and the Advantage Protection Plan. I called tech support again, and they said they would remove me from those things, but they kept sending me emails saying, "Thanks for signing up for paperless billing, etc." When I accessed The [redacted], I found that there were about 129 complaints against AT&T Wireless, and many of them were for the same scam as this. Overall, my experience with AT&T was negative, and I would not recommend their services.

I went to the ATT store on Veterans Day and the staff that helped me were great. What I mean by that, they were polite, friendly and helpful. Just get my bill and I go to check my hotspot. It doesn't work, I called and spent an hour on the phone and they say that both of the sim cards have not been activated. I asked them to cancel the tablet and send me a new correct sim for my hotspot. They say it's in the mail. I ask for a credit as I have been being charged for 2 months for services I couldn't access. They looked on my accounts and see that there has been no usage for the last 2 months. I called and spoke to "Tatiana" in Dallas Billing as well as "Sabrina" they did not help, could care less to help and then the phone disconnected... Needless to say, thats why I am here.

ATT has cost me multiple days of work waiting for empty promises and correcting their mistakes. When the iPhone 15 came out, I ordered it. I was told that I needed to have someone at the point of delivery to receive it as they were shipping it overnight. Next day I called in the evening as I waited all day because I was told it would be delivered the next morning. I was then was told I was not getting my phone on this day because it was back ordered. Then I was offered $25 for my trouble as I lost a day of work. It only gets worse from there. The customer service is horrible. I have spent almost 4 hours on a frozen line with them because the representative did not want to handle their inefficiencies. ATT added a line to my account instead of transferring my old number to my new phone, and then billed me for 2 lines when on my next bill. To throw salt in the wound, it took almost 45 minutes to get that rectified. I ended up calling them multiple times, in which the line would mysteriously disconnect. See pictures below of the phone call.

Six months ago, at&t, at the head of our company warehouse instant supplies lll, at this address 8402 nw 70 st miami fl 33166, installed a fiber optic distribution tank, destroying the curb of the sidewalk and the green areas, also leaving the rubble was abandoned, the builders promised to return to fix the area and throw away the rubble, but they never came. We appreciate your help. If this is not the correct department to make the claim, please give us the correct email address to do so. Thank you for your time leon olavarrieta manager warehouse instant supplies [protected]

I have been an AT&T customer for over 20 years, and this company is the worst of the worst in regards to Internet/Phone service. Every few months they have major outages that apparently their technicians can resolve and it takes days to get your service back up and running. Before Southwestern Bell bought up all the Baby Bells and became AT&T 2.0 the service was still tops. Now it is such an embarrassment the original AT&T would have cringed. I will never return to this company ever again and I will be very outspoken as far as telling others to forget getting service from them. What a shame such a majestic company name such as AT&T would have this happen in their history.

ATT has made a series of errors and will not claim any form of responsibility, not even partially. literally yelled at me. I recorded it all.13yr customer and I was tossed around by 3 condescending CSA's. Basically called a liar, yelled over, cut off, interupted, and then came the anxiety attack. ATT has had to reverse charges for me before and this time they want over $1200 for their mistakes. They keep charging the wrong bank account and are claiming it's my fault and my only options are pay immediately or pay later. Absolutely nothing was resolved, I cried the whole hour and 20 minutes on the phone with them and had an embarrassing anxiety attack too. I had to excuse myself a moment to catch my breath. After 13 years, I have to switch companies. I used to love att. I wanted to stay.

AT&T wireless service sales representatives/agents have continued to used Deceptive Trade practices, misrepresentation regarding my home telephone account and refuses to transfer my telephone number back to the original landline status. The Wireless sales agent promise to reduced the price for the service instead the price increased 2 to 3 times the original landline service.

I have been deal with this unprofessional discriminatory behavior for almost 30 days straight.

On July 1,2023 I was approved for the ACP, and was told $0 pay and to go online every month on the 11th and confirm I was still using the internet which I did. But still receiving Bills. I paid both bills as I was told it takes 1-2 billing cycles for it to show, now I am waiting for the 3rd bill the end of month and to see if $0 or $59.00. I'm a senior 75 years old and on a fixed low income is why I even applied, but still receiving these bills.

Application ID:B56573-47868

Full Legal Name:

HILDA May MILLER

Address:

2383 TEX SMITH DR

ELBERTON, GA 30635

Home phone # [protected]

Cell#[protected]

Approved 7/12/2023. Called AT&T and was told the above.

acct # [protected] with AT&T

Hello there,

This is Ophelia Garcia, the owner of an iPhone SE. I have been trying to unlock my device by reaching AT&T. Although I am not very computer literate, I managed to get to the bottom of this, but unfortunately, I was denied. I have already requested to unlock my device, but it has a SIM lock.

I have a question in mind, how can AT&T have ties to my device even after it has been fully paid? It does not have any active service, so nobody should have ties to it, right? The problem is that my device is not taking the SIM card that I have a service with.

Thank you. The SIM card is working properly, but the phone is locked, which is causing a lot of trouble. Despite having the same phone number for over three years, the only device available is an iPhone that is paid for. The phone has to be unlocked to use the SIM card, but AT&T and Apple have been unhelpful in resolving this issue. Visiting eight AT&T stores in person did not help either, and the problem persists even after trying to solve it online. The process of requesting to unlock the phone is time-consuming, q the constant back-and-forth between the phone company and customer service has been frustrating. Although a case number was provided, the phone is still not in service, and it is affecting work. Recently, a resubmission was made to unlock the phone, but it was denied due to too many attempts in a month. I need this lock lifted now. I am not about to wait a month. Why are you guys linked to a phone that's already fully paid? I have clients that call me, people I attend to. I need my phone working now, and I need that lock lifted. I have already waited long enough.

3 weeks into my service with AT&T wireless my iPhone 13 was stolen and that was in April I tried to pay asurion the $200 for a replacement phone I had to protection advantage insurance on my account but they did not provide the equipment. Recently I was told I could not pay because I did not submit the right information as far as the latest day of use and that claim was no longer valid and that I need to submit a new claim and in trying to submit a new claim I still got the same running around and was still held to a higher expectation of payment so that I could get a phone and continue the service that still running even as we speak. I have not had a phone to use on their account since May I believe it is I contacted AT&T to try to resolve issues because it's so important to have a phone and be able to have a working phone and have a good service and have good customer service all that matters above all the other places however in order for anyone to look at my account this bill has to be paid and as soon as I get off the phone with them I got a message saying that I no longer had access to the phone number that reduce associated with my account and since then I haven't cared anything about it but it's important that I have a phone cuz now I have AT&T fiber and I don't have a smartphone to even work it the phone I have screen is cracked and I've been trying to navigate without it and I would just like an opportunity to come up with a plan together that does inform me your phone while paying for the debt that has arrived before me from AT&T which is 1159 I don't fully agree with it but I am willing to discuss it and come to an agreement if it's possible cuz at the end of the day everybody need a phone in the working device

I have been working for appox 2 1/2 days,([protected]) trying to get my At&t and my Yahoo account synched. It used to work,but now it doesn't, I have been told that I had to contact Yahoo,but When I tried to pull up Yahoo with password, it brings up my ATT account. Why does the site say ATT -Yahoo and I can't get both emails? The site use to say "Manage another account, but I can't get it. What in the world is goin on, and why can't any one of your Reps help? I pay over three hundreds dollards a month for service,and you will continue to charge me, and if I don't pay, you will either discontinue my service or cut me off, which is totally unethicall, I am totally upset, with trying only to get the service, that I am desired. I know that you want respond, but if you don't, I will have to file a complaint. I need HELP, right away.