Menu
For Business Write a review File a complaint
CB Medical Facilities and Services Apria Healthcare Group 6325 Corporate Dr, Colorado Springs, CO, 80919, US
Apria Healthcare Group company logo
Apria Healthcare Group
reviews & complaints
Apria Healthcare Group company logo

Apria Healthcare Group

6325 Corporate Dr, Colorado Springs, CO, 80919, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
K
2:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Apria Healthcare Group - Customer service in trying to get oxygen refill after being sent home from hospital with their product.

This company is the worst I have ever dealt with (in any field) as far as customer service is concerned. I haven't dealt with the billing process yet but after reading other reviews, I am sure that process will be just as bad or worse. My husband was released from the hospital with oxygen (provided by Apria). They tried to deliver at 11:00 pm and called my husband who is sick with Covid. He was asleep when they called and preferred not to wake others in the house to receive the delivery that late. Angie told him it would be delivered first thing the next morning. I called once I learned of this and gave them my contact information. After MANY phone calls and my husband going without oxygen for hours, the oxygen was delivered at 10:00 pm. In my first 3 calls to the company number, I even offered to go pick it up and was told that wasn't an option and it was on the way and would be there soon. Soon turned out to be 11 hours later. Apparently, there was only one delivery driver for the afternoon shift and none for the morning shift (didn't show up for work). No call or explanation of such from the manager who I finally heard from at 9 pm after insisting on speaking to numerous times. The delivery driver had to relay that information.

Desired outcome: Make other consumers aware.

Read full review of Apria Healthcare Group
Hide full review
ComplaintsBoard
F
11:02 pm EST

Apria Healthcare Group - All

My 88 year old mother used Apria equipment for years until her Insurance Company found amore RELIABLE and HONEST company and stopped using Apria. She at her advanced age is getting harassing phone calls from this company.

ALL Apria equipment has been returned by the staff of her facility, by me or my adult child. We received receipts.

AS HER DAUGHTER AND POA, I demand this stop immediately or I will seek a legal remedy. Harassment of the Elderly is illegal in the State of Colorada. Cease and desist immediately.

Nora HensleyHepler for Rodona Hensley
[protected]
December 30, 2021

Desired outcome: Stop Harassment of an elderly woman

Read full review of Apria Healthcare Group
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.