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CB Waste Management Waste Management [WM] 80 Chambers St, Colorado Springs, CO, 80907, US
Waste Management [WM] company logo
Waste Management [WM]
reviews & complaints
Waste Management [WM] company logo

Waste Management [WM]

80 Chambers St, Colorado Springs, CO, 80907, US
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1 complaint
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Website
www.wm.com
Phone number
+1 (719) 896-2738
Category
Waste Management
Working hours
Mon
6:00 am - 5:30 pm
Tue
6:00 am - 5:30 pm
Wed
6:00 am - 5:30 pm
Thu
6:00 am - 5:30 pm
Fri
6:00 am - 5:30 pm
Sat
8:00 am - 12:00 pm
Sun
Closed

Waste Management [WM] reviews and complaints 1

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3:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Waste Management [WM] has left an official reply on this complaint.

Waste Management [WM] - $75 termination fee (tote pickup)

I think your $75 tote pickup fee is unreasonable gouging. I never agreed to this. This $75 tote fee was not mentioned on my first contract/bill in march of 2019 and I can prove it. Note: I did notice waste management put it on the front page of my current bill in addition to raising rates (again).

I could solve this by dropping it off but evidently that is not allowed. $75 is almost as much as 3 months of weekly trash pickup and waste management wants that just to drive by and pick up a tote... Nothing like burning the bridges with a customer who leaves.

Customer# [protected]
Service terminated 2/22/2021

Desired outcome: Drop the $75 Tote pickup fee or allow me to drop it off

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Waste Management [WM] representative's response
Feb 24, 2021 1:15 pm EST
Waste Management [WM] customer support contacts
Phone numbers

+1 (800) 796-9696

Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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Hello, We are sorry to hear you have cancelled your service with us. Thank you very much for this feedback. ^sr
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