Waste Management [WM]
Reviews and Complaints

They miss scheduled pickups every other week. They never notify me until late in the day, so I have to drag my containers back and forth constantly. When I complain to the company they give the same tired excuses about how they are understaffed and do nothing to compensate for their sub par service. What good is a trash pickup company that doesn't pick up trash?

They frequently miss coming on the scheduled pickup day and for whatever reason (yes, my bill is paid and current), they have picked up everyone’s trash except mine and when I call, they play these games telling me they are sending someone back to get my trash only to wait until after hours to leave a message stating they rescheduled for the next day. They continue this stall tactic until the next scheduled pickup. If anyone knows of an alternative, I’d love to know so I can get rid of them. I’m to the point where I’m ready to haul my own trash! This company is the worst! There should be a zero star option.

I have been with them for many years, I cam home 2.5 weeks ago and our large cans were gone, I called they claimed my acct was closed? I had just paid $233.00, the week prior, so they called the driver he claimed he left them here on site, they seemed to believe him, so then very slowly said I will get your cans back within 24-48 hours, ok no Biggy it was a mistake, wrong house. NOTHING, so I called again she said she will try this Monday Tuesday, meantime I have a 3500SQFT house with garbage of 5 adults, rotting in our garage. HORRIBLE smell, luckily we have a 3rd care G we can shut. Nothing still, weeks later Pick up day today. I had to get up and drag about 150# of rotting garbage bags down to the bottom of our steep [censored] driveway , leaking and I am 55 years old and disabled. I did it , BUT they had no care in the world, didn't even offer a free August or anything for the incompetence. I am pissed and they are not the same company I used to use. BLECH> I live in a huge neighborhood of large homes, and they messed up by taking ours and closing wrong acct it was someone elses they said it was a mistake. WELL DROP CANS OFF ASAP< . NOTHING> its like the IRS< the DUMP it is from now on. I was nice but firm on the phone. BS, I have photos to send to Customer service , well there is no email or report line.

My service started out bad... with no pickup in January.

Now, I'm beyond frustrated with the inconveniency in service. Service was missed on 6/20 and picked up on 6/24. The mobile app failed to notify of the correct pick-up day.

Service was missed again on 6/27 with no explanation. Contacted WM Customer Service who scheduled a pickup same day with no prior coordination.

If WM wants their payment on time, then why can't they pickup on their regular scheduled day, Thursday (on time).

WMCare apologize and sent a driver out same day without prior coordination or contacting me. Unacceptable the lack of communication and inconveniency in service.

Call Waste Management on Monday June 10 that my garbage hadn't been picked up on Friday June 7 they said they would pick it up on the Tuesday June 11. I called back on Tuesday June 11 and they said they weren't going to pick up til t Friday June 14. For me yo sit it out on side of road for them to pick up. I said no cause of rodents and animals would have it all over the yard and road. They said that was the best they could do. I'm paid up til the end of the month of June. I would give minus zero can't.

We have had WASTE MANAGEMENT at our rental property since 1991. On Easter we had a major fire that caused a total loss. When calling to inform that that we obviously no longer needed pick up - we were informed that not only will there be a $75 cancellation fee - but that the 2 months we paid in advance will not be refunded to us.

Way to stick it to a loyal customer😡😡😡

I am utterly dismayed and utterly furious with the abhorrent practices of this so-called Waste Management company. Let me make it clear: stay far, far away from these charlatans if you value your sanity, your finances, and your dignity.

First and foremost, their deceitful tactics are utterly despicable. They lured us into an agreement with a Latino organization, conveniently failing to explain the terms properly in Spanish. This is not just a mere oversight; it's a blatant act of deception targeting vulnerable communities. Shame on them for preying on language barriers to trap unsuspecting customers.

And let's not even get started on their slimy salesperson. They were like a snake oil salesman, smooth-talking their way into our wallets without a care for honesty or integrity. Their lack of transparency is reprehensible and frankly, criminal.

But wait, it gets worse. The service provided is an absolute travesty. Inconsistent billing? Check. Overcharging? You betcha. It's like they see us as nothing more than cash cows to be milked dry.

And when you try to break free from their clutches? Good luck. They'll unleash their inner bully, hounding and harassing you to stay locked into an agreement you never wanted in the first place. Their audacity knows no bounds.

Oh, but don't think for a second that they're willing to rectify their wrongs. No, their idea of customer service is a sick joke. Once they've got you roped in, they couldn't care less about your satisfaction or well-being. They'll treat you like dirt unless you agree to dance to their tune for the next three years.

And let's not even talk about their prices. Outrageous doesn't even begin to cover it. It's daylight robbery disguised as a service.

In conclusion, this Waste Management company is a disgrace to the industry. They're manipulative, unethical, and downright immoral. Save yourself the headache and the heartache. Take your business elsewhere, anywhere but here. They don't deserve a single cent of your hard-earned money.

We live 824 King George Ln, Savannah, TX 76227. Wednesday is our trash/recycle day. Our trash was not picked up on Wednesday. I called on Thursday at 12:20pm, after arriving home, and was told that she would call me back. No Call Back. I called Friday morning at 8:17AM, again was told that I would get a call back. NO CALL BACK! I called back again at 3:43 PM and was told that they couldn't get ahold of anyone, but that my trash would be picked up on Monday! Monday has come and gone and no pickup. I have experienced your customer service in Colorado, and it sucked there. Maybe you need to hire people that care about customers and start by firing those in upper management. Iying must be part of the hiring process. If I get a letter from my HOA about my trash can being left by the curb for a week, I will be sure to direct them to your below par company.

Beware first off if you live in a hoa, very difficult to get your personal customer id number.

No way to email some one directly or speak with some one directly. The automated phone loop does not give you the choice ofa live person unless you choose new service.

I have had a driver from WM covering Sun city California targeting me for 5 years the last straw was 2 weeks ago when I came back from work and the entire trash can was gone. On a Friday, began calling and emailing to no avail, called his supervisor Hector. He Laughing stated did it fall in the truck? I do not know I was at work and if it did why didn't the driver report it so I can get a new receptacle? this same driver randomly picks up my trash stating there is a cable wire that keeps him from picking up my cans. I have moved the cans to the area the driver chose for me to place the cans at, yet when trash is picked up my cans are 2 garages down or over by the entrance of the alley. last year for over 90 days picked my trash up once a month all of the other months he would pick my neighbors cans and just leave mine, this has happened repeatedly for over 5 years last year was the most consistent and the most targeting. Tried to contact and get numbers or emails for regional directors and or a call back. What I got was emails sorry for this issue did you get your receptacle; I finally got it yesterday a call from a supervisor in Moreno valley just checking to see if I got my receptacle replaced.

I have worked with Waste Management about some concerns and have found them to be very receptive and helpful. Thank you for assisting me in my business waste removal. Your drivers are doing a great job and when they leave my property, the area around the dumpster is always clear of any debris and very clean. You have assisted me with timely, regular, and prompt service. The Customer Service staff has been very easy to work with and very willing to assist me. I am very pleased with Waste Management and I do recommend them as the best company in this area.

Gary Patton

Taylorsville, Kentucky

Company sent out an email that was wrong (A mistake) but it resulted in many customers on my street not getting serviced. Called, complained and was promised a pickup (by a Customer Service Supervisor) later in the week. Never happened and when I called back they said it was reported as completed several hours earlier, this was a lie. I had to take pictures of the full cans at the curb and email them to prove they were lying. They said they'd review it? Told me they were sorry and my normal pickup would happen on Monday (9/11/23). Nope, no one on my street got a pickup on Monday...

As a disabled person, repeated trips to the curb is painful. I'd like to mention this is not the first time this has happened. Every time, they promise a "supplemental" pick-up the next day, but in three years not one of the supplemental pickups have ever happened (11 times and counting).

10/25/24 I have been on hold now for over five hours and twelve minutes trying to cancel my service. It appears my last complaint was deleted? Photos will be added once I am able to upload from my phone, which I can't do while I am still on hold. I have screenshots of the wait time and pictures of the chats with customer service reps that did nothing to help.

At approximately 1130 am on 10/19/24, when exiting my residence, I observed all 5 bins of my bins containing yardwork were gone. They were taken during pickup. I was shocked and appalled. Due to Hurricane Milton, I had a large amount of yardwork. I purchased these bins to make it easier for the workers during pickup. These were brand new bins totaling $70.00

I have used bins in the past and they have never been taken. This was a difficult expensive for me. I am shocked that they would be taken. I am aware this is not the protocol.

When looking on my account site, there was a pickup on 10/18/24 at 6:57 hours.

On Thursday Oct 17th , my normal yard waste collection day,
The photo below is a pile of my storm debris, the hurricane peeled back part of the roof and side wall of a metal shed on my property. ( The shed was more than 10 years old and rusted)
I carefully dismantled the shed in to pieces, not more than 10 lbs, or grater than 6 feet in length, the widest is maybe 3 feet wide, and stacked carefully along the street. The pile is smaller than a refrigerator as stated in the guide lines.
I have removed all the plastic buckets it that was a concern

The blue recycling carts are not being emptied or picked up each week for the past few months. We are paying for 30 and we only have around 16. We were told Mondays and Thursdays they are suppose to be picked up but it isn't true. We would like this fixed and a refund for this service for each month missed. $549.03 x 5 months = $2,745.15

Thank you

I have spent endless hours for over a year trying to resolve my account issues, but I can never get to the right person. Today alone, I have been on hold for 3:41:20 hrs, so far. No customer should be on hold for that long and still not have the right department or a resolution. Today, after the first hour and a half, I got transferred to the "right department", then the "right department" transferred me to another "right department" and I have been on hold ever since and still no answer. This has been the typical service and I still do not have my issue resolved. I need to reinstate my service but can't get to the right-right department. This has been a weekly call with the same run around and wait times without resolution. Over a year of this, that is well over 208 hours of my life and still do not have my service reinstated.

My garbage hasn’t been collected the 15th or the 19th of June. We have our bill on auto draft and it’s paid, but they still have not took out garbage, it’s been sitting at the top of the hill so there isn’t any reason for it not to have been picked up. I’m positive they are getting us confused with the neighbors bc they never pay theirs and it pals up for forever. Now suddenly theirs is being taken but not ours.

I tried calling the company for several hours since I received an invoice. I am trying to extend the vacation hold until September 2024 since my house is still under construction. I do not need garbage service until the end of September 31 2024. I was on hold for over 30 minutes, then I finally put in a request for support but nothing is happening. I would like to know if this is confirmed as soon as possible. Thank you!

we have been at the address 402 W Corral Cir Payson AZ 85541 for 5 years and I have had you guys through raised rates to bad containers and the last mishap was the drawing board my husband missed a pickup forgot to put it out and I was treated with such disrespect about it from the driver Sergio to the online rep Julie. my bill was 55.00 higher totaling 117.00 the driver came back 5 mins later to empty it he was still on his route 1 street over for 55.00. after I received the invoice for the missed pickup I decided to change my service and waste management wouldn't cancel my service. I'm still stuck I don't know who to contact because no one will take responsibility to cancel my service. I just want to cancel and get some kind of refund from my missed pick up because it wasn't worth 55.00. thank ty for listening Kimberly Thornhill

[protected]. Is my customer id. My garbage has not been picked up in almost three weeks. They keep marking it as service but they have not even been out. They marked it as service at 3:12 yesterday! The dogs are getting into the can I have piles of trash on my porch why? Because they won't pick up my trash. I'm current on payment it's supposed to be mandatory for trash but they won't pick up. Maybe it's a problem with the company maybe it's the driver but something needs to be done to get my trash picked up!?

Tuesday will be three weeks of my trash not being picked up. I have called the office and left voicemails with no one returning my calls. I am now having to pick up trash daily because of animals getting in the trash. Plus I haven't received a new trash can like I was supposed to. I hope this will get resolved sooner than later. I don't like paying for a service I'm not receiving.

They have missed trash pickup at least a couple times recently. They just stopped, refused, picking up the extra trash we have next to the bin. As far as I know we should be able to pay a fee for them to take the other 55 gal worth of trash. I have clients showing up having to pull around my trash for days because they miss it on Friday and don't pick it up until Monday. We are not allowed to drop if the tote at cancellation ourselves and forced to have it picked up for, get this, $100 BUCKS! Go eat one WM.

I have tried to cooperate with Waste Management since August, 2023.

My order for a 3 yard recycle was mistakenly misplaced and when one was finally sent it was the wrong container. I had to continuously call to correct error.

In December the green waste bin was not picked up for one month. Every week I had to call. However the recycle container was also missed two times and with all the over filled bins, I was fined for inappropriate recycling. 70 dollar approximately.

I complained and was promised a refund.

I pay my December bill totally even though service was not rendered. Later I was told I would be refunded the charges because service was not rendered in a timely manner.

I received two bills: however nothing is itemized explicitly as to what was being charged for what services and what was being refunded for lack of service and wrong recycling penalty.

There is no way for me to calculate the accuracy of the invoice. Please

My bill was paid in full until 1/31/23. I called to notify Waste Management of my decision not to renew services as the prices are constantly increasing. I was told I would be charged a $75 fee for them to pick up the containers. This is clearly a way to penalize people for not wanting to pay $100/quarter over what other services in the area are charging. I was also told they would "negotiate" a price decrease if I remained a customer. So, they basically admit to overcharging unless you complain. No, thank you. I would rather pay a company with ethical business practices. I was told the containers would be picked up on 2/1. They have been sitting on the roadside since then. When I called today to find out why they were not removed, I was told the pickup was changed to 2/15. There was no communication about or notice of the change.