Sono Bello

I have spent over $20k for services in Denver Colorado. I made a consultation appointment for breast augmentation and to re-do my previous liposuction areas. First I was sent to Colorado Springs location. When I got there the consultant said she couldn’t meet with me and directed me to my original consultant in Denver. They scheduled me for an appointment the next day in Denver with Tawny my original consultant. I drove over 100 miles to meet with Tawny at 2:30. Well I wait in the waiting room for over 45 minutes and no one calls me back. I left because 45 minutes and no one shows up to meet with me. Then after driving 20 minutes Tawny finally calls me asking if I am still at the office. No! I left and will not be back for services, preparing to spend another $20k at the least. You should be ashamed of your customer service and I will be sharing my experience with several of my friends considering Sono Bello. How hard is it to make and keep a consultation appointment and treat customers with a sliver of respect? I am a very unhappy customer and I want a response to my complaint.

I signed a contract for almost $11, 000 for two procedures I did not receive the what I paid for (November 2019) with the Denver location. I original consultation was with a women who was not even a doctor who gave me totally inaccurate information. She said the the my what I purchased would have to be done in two phases which was my abdomen lower and upper and my down time would be 3 day at maximum. My down time I had to take a week off and wasn't able to fully do my job for 2 weeks. My first procedure was done in January 2020 was very very painful nothing like the consultant stated minimal pain and down time. The doctor who preformed the procedure didn't even do the upper abdomen of course made a follow up but unfortunately my son passed away the day my appointed was scheduled February 4th 2020 called for another follow up but the doctor who performed the procedure had left the this particular location. They said they would have to get another doctor approved to take over my procedure with would take up to a month then Covid hit! Of course as everything else because of Covid no one answers the phone if they do no one returns your call. I finally get a call back in May from someone who said that they just open the office back up and would do a follow up. At this point I mentioned the procedure of my abdomen not being completed they told me that I would have to wait 6 months to see the complete result. At this point my second procedure was performed my back waist and bra area this was done in June 2020 the procedure was not as painful but still another week off work. The back procedure was not complete the doctor did not do the bra area. I made a follow up appointment he stated that he didn't think I needed it because now it looks mainly like skin. I then asked him about my top abdomen and stated he wasn't sure why the previous doctor does not do the top abdomen. This doctor said he would do the procedure which was approved on the abdomen went to front desk to make an appointment. My stomach is so uneven how could they possibly leave it as that? As I went to make appointment they told me that I would need to get a covid test that I would have to make it with my physician or they could do it and it would be $90.00. I said I work with [protected] members a day I don't have it and I don't need it I get screened at work everyday. I totally get the fact the safety of the staff but what about the fact I paid $11, 000 for a procedure that was never completed to my satisfaction. Now their procedure has changed by taking the covid test before they would do anything. I mentioned to them when I had the procedure in June we were at the height of the pandemic not I have to continue to go by their changes and they would pay for the test but there is no way there would be a refund. I mentioned to the assistant manager this was not to my satisfaction because 2 not 1 but 2 procedures were not completed. She said that they are trying to work with me on getting the abdomen procedure but I need to get the test. I mentioned to her that was not on my contract besides regardless of what the doctor decides if it is just skin they is bra fat and I completely paid for the procedure that was never completed. I have called consistently trying to get ahold of the Corporate office no return call. Called again and again they last call they did was send me back to the Denver office. Spoke to a nurse who told me that there is a doctor coming back from vacation on September 28th and she would see if he would do the procedure and give me a call back. Well guess what she never called, I called the office yesterday 10/01/20 and no one is aware of any phone call to that effect with me. Seriously who can make this up? I WANT A FULL REFUND, I stated to the office that I wanted my records they have and if nothing is done I will pursue this further. Whoever reads this Sonobello is a scam they are misleading, and a very poor run company!