Menu
For Business Write a review File a complaint
CB Fitness Centers and Gyms Planet Fitness 425 Talcottville Rd, Vernon Rockville, CT, 06066, US
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

425 Talcottville Rd, Vernon Rockville, CT, 06066, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
5:00 am - 11:00 pm
Tue
5:00 am - 11:00 pm
Wed
5:00 am - 11:00 pm
Thu
5:00 am - 11:00 pm
Fri
5:00 am - 9:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
ComplaintsBoard
Y
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness - Membership

On February 19th, 2023 I noticed a charge of $15 from Planet Fitness that was unusual since I had just joined the club in January and it is supposed to be $10 a month which I was also charged. I called on February 19th and spoke to one of their employees who said that it was a late charge that must have been a mistake and that the manager would call me back in the next day or so. A week later I had not heard back from anyone and I called again and was told they did not see the late charge in their system. I confirmed I was charged and not refunded this price. I was put on hold and then was told that my annual membership dues did not go through because of a mistake in the system. I was told they would remove the late charge if I came in and then and to correct the membership fee. So I went right in and then gave my card for the membership fee and to get the late fee removed. My card was charged for the membership fee and then I was told they have no ability to give back late fees and could give a month free instead. I told them that does not cover the $15 late fee since a month would be $10. I am told only their corporate office could offer a refund. It is absolutely ridiculous that a company requires customers to track down someone in their corporate offices to deal with billing adjustments that they caused and claim you need to contact the corporate offices. I was also told the owner/general manager was going to call me to straighten this out. That was almost a month ago. Planet Fitness needs to refund me the $15 dollars for the mistake that was made.

Desired outcome: Planet Fitness of Vernon CT needs to refund me the $15 it wrongfully charged.

Read full review of Planet Fitness
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.