Menu
For Business Write a review File a complaint
CB Department Stores Sears 1445 New Britain Avenue, West Hartford, CT, 06110, US
Sears company logo
Sears
reviews & complaints
Sears company logo

Sears

1445 New Britain Avenue, West Hartford, CT, 06110, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
6:00 am - 11:00 pm
Tue
6:00 am - 11:00 pm
Wed
6:00 am - 11:00 pm
Thu
6:00 am - 11:00 pm
Fri
6:00 am - 11:00 pm
Sat
6:00 am - 11:00 pm
Sun
6:00 am - 11:00 pm
ComplaintsBoard
G
1:11 pm EST

Sears - beautyrest mattress

I Purchased a mattress and box springs in 2013. The mattress stated to get deep humps in it, but we thought it might just be a little bump because it was on one side then they began to develop humps on the other side. . I t got worst. We contacted Sears and they to the Sears Mattress Warranty Department ( SMWD). The SMWD sent instructions which included taking the mattress off the bed, take a picture of the foundation, take photos per instruction that included a string and ruler-yikes! We are 71 and 76 respectively and in no condition to be moving a Cal king mattress. Complained- thy said okay just take the picture. The picture wasn't right. I the asked for s store rep to come and take a look... never heard back. The wrote to the President of Sears asking to let us who to contact in the store - no answer. I see some other complaints here that a store rep was sent- not sure why we did not get a rep to come out. All I know is that a $1, 100 mattress should last more than 14 months. I am contacting my credit card company to reverse this charge.

Read full review of Sears
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.