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I have the Sears Master Protection Agreement & have had it for almost 30 years. In that time, I have filed 2 claims for product replacement. The first was for a refrigerator. It needed new door gaskets, but they weren't made any more. It took 2 months to get a new refrigerator. The second claim was for my electric wall double ovens, which are 30 years old. I called Sears on 7/8/2024 that my ovens started beeping F1. I was told that Sears did not have a technician for my ovens & for me to call a local company, which I did. I was told I would be reimbursed for the charge. The local technician checked my ovens & said the main circuit board was the problem, but the part was no longer available. So I sent Sears all the paper work. After 2 weeks I hadn't heard anything, so I called again & was told they were working on it. Since then every time I call, which is at least once a week, the reimbursement dept, I'm told different stories. They didn't receive the paper work. After I give them the claim number, they found it. They are expediting my claim. I was told this no less then 15 times. "Call back on Monday", or "call back on Friday." No one is working on my claim, regardless of what I'm being told. It is now September 30th & still no resolution to my problem. I don't know why I can't get satisfaction with their Master Protection Agreement. I would appreciate some response from you. Thank you.
Sincerely,
Creighton Kennedy
9684 E. Skinner Dr.
Scottsdale, AZ 85262
Desired outcome: 2 new wall double ovens or a coupon where I can order what I want.
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Immediately escalate your complaint by contacting Sears' corporate office, detailing your long history with the Sears Master Protection Agreement and your unresolved oven replacement claim from July 2024. Include the claim number and reference the numerous times you've called without resolution. Request immediate action and a timeline for reimbursement or product replacement. If Sears fails to respond, consider filing a complaint with consumer protection agencies or seeking legal advice. Keep all records of communication for future reference.