AARP Services reviews and complaints 1
View all 234 complaintsAARP Services - United health care medicare rx pdp
I selected the AARP United Health Care (UHC) MedicareRX Preferred plan which started 1/2021. I selected this RX PDP plan since a.) the Medicare Web site showed it covered most my drugs and b.) the AARP UHC RX Sales Agent went through each and every of my medications, told me which were covered, what tier they were in, if they required a Pre Authorization, etc. In addition, the sales agent costed out each medication through the donut hole - as did the Medicare CMS web site when I was researching plans - yet it did not actually tell me the actual costs. You see, even if the meds that are covered show up as, say $3.42 for a tier 1 generic, you have to pay $10 co pay, etc for the other tiers. So, I learn that most my tier 1, tier 2 & tier 3 are much cheaper if I just pay out of pocket with no insurance. What a total rip off.
Then I tried to refill some of my medications earlier this week - they were tier 3 & 4.
To my shock, I received a letter telling me that some of my medications are NOT covered in the plans formulary. So - I look up my plans documented formulary that I just receivecd from AARP UHC - and the medications are ARE COVERED! I then look online on the members site - and guess what - the medications being denied are ON THE FORMULARY - no prior authorization needed. I just got off the phone with a customer service rep who tried to help me. I have had great difficultly with the outsourced overseas call centers very poor reception, total lack of understanding & knowledge of which plan they are trying to help me with, and challenges understanding the reps. You end up on the phone for hours. Bottom line - the letter denying the covered medications is a SYSTEM ERROR!
I just wonder how many seniors are shocked and dismayed when they receive a letter from an AARP UHC MedicareRX plan administrator that denies their medication - DUE TO SYSTEM ERROR. Now they are going to try and "fix it". UNBELIEVABLE
SHAME ON AARP for having such a greedy, nefarious & unscrupulous partner that takes advantage of seniors.
Desired outcome: AARP research complaints agains their partnership with UHC MedicareRX and UHC Medicare Supplement plans.
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