CVS reviews and complaints 1
View all 3333 complaintsCVS - High value coupons are difficult or impossible to redeem
Every month or so, CVS sends a coupon for 25% off your total order and every time I use it I run into problems. It won't scan at the self-scan machine (says the salesperson, "Oh those don't work there. You have to come up here..." and then I have to wait for 5 to 10 minutes as they try to scan, cancel, rescan the coupon.
I hear the usual excuses, "Coupon value is only good up to $99." Right, I am only spending $60. 25% off 60 is $15. Or "This doesn't work with sale items." Right, I only picked non-sale items.""There it worked."No, you just applied my extracare dollars. And on and on.
Today I had the manager and the salesperson squinting at the coupon and back at the register,"well... we can't just give you 25% off..." then eyeing me, hoping I will just pay or leave.
They try their best but it seems like a big bait and switch to me. CVS sends a great coupon, makes it difficult to redeem and hopes we will still buy the things we picked out. I just left $70 worth of merchandise on the CVS counter and am now headed to Amazon after I send this email.
C'mon CVS, train your staff, make your coupons equitable and provide better customer service. I had to come to this site to find an email since your website only offers a SNAIL MAIL address to write to.
Latest CVS Reviews
CVS Pharmacy new thelephone voice response system is bad CVS Pharmacy - wrong prescription filled Customer Complaint - CVS Store # 9819 on Depot St. in Vacaville, CA 95688 Phone system for trying to contact a particular pharmacies Worst store ever!!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!