AccountNow

On 7-29-2020@8pm I used my card to get pizza, then I went to the dg 10 min down the road and my card was declined. Of course account now was closed at this time in the evening. I called the following morning 7-30-2020 to customer service to find out what was going on. I was told my card was compromised and locked for further details. Cs stated it could take 24-72 hours to resolve this issue. I called 7-30 thru 8-3 to see if they have heard anything about unlocking my card. Cs stated they still have not received any new information from the back office. Then I was told on 8-3 it would take another 24-72 hours. On 8-5-2020 I seen where it said up could upload documents so I sent my dl, ss, and my account now card to them. I called several times on days 8-3 through 8-7 and on 8-7 I was told by cs that I would have access to my account on monday. Well monday 8-10 is here and when I called cs and spoke to them and a supervisor I was told the back office received my documents and reviewed them on 8-9-2020 but they still do not have an update. The supervisor told me it could wait till thursday but he is hoping they hear something soon. My direct deposit from my employer was sent back to my employer on 8-6 and it could take 3-5 days for my employer to receive my money back and then they have to re issue me my money. I do not understand why it takes so long for them to unlock my account when I sent proof of identification. They will not even close my account and send me what is in my account until the back office resolves this issue. This is my hard working money, not theirs they have no right to not release my funds to me. It should not take 2 weeks. I have bills that are due food to buy and I had to cx plans last week and possibly this week if they do not fix my account. I feel like they are stealing my money, they have no right to it.