Menu
For Business Write a review File a complaint
CB Tax Services H&R Block / HRB Digital 4756 Limestone Road, Wilmington, DE, 19808, US
H&R Block / HRB Digital company logo
H&R Block / HRB Digital
reviews & complaints
H&R Block / HRB Digital company logo

H&R Block / HRB Digital

4756 Limestone Road, Wilmington, DE, 19808, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 7:00 pm
Tue
Closed
Wed
10:00 am - 7:00 pm
Thu
Closed
Fri
Closed
Sat
Closed
Sun
Closed
ComplaintsBoard
R
8:33 pm EDT

H&R Block / HRB Digital - tax service/handling of identity theft

I am a customer at H&R Block and I had my identity stolen so someone could do an Emerald (program) Could not use the "L" word. I had no idea what this was, until while re-doing my taxes, it came up that I owed the money. They told me 45 days later I would hear something as to who had gotten my social security number, etc. It has been 52 days now and NOTHING. I call them, but they never call me back. I have to call them multiple times, otherwise, they would never call me. I have had it with this and am resolute to contact a regional manager of H&R Block. I have been working with the Pike Creek Office in Wilmington, DE. My taxes being done by H&R started out badly, as well, beginning at the Shipley location in Wilmington, DE. I had to wait several months after they re-did my taxes, and I was so busy I never called them. When I finally did call them, they knew nothing about my tax situation and I had at least 3 different people call me to ask me how things were going and was I happy with H&R Block! The person I originally worked with does not work with H&R anymore, so could it have been this person who stole my identity? I find waiting for this long to find out who stole my identity to be atrocious. This is an IMPORTANT MATTER. My identity! Someone has my social security number and they are taking their time finding out who did this! Furious!

Read full review of H&R Block / HRB Digital
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.