Baer's Furniture reviews and complaints 1
View all 70 complaintsBaer's Furniture - Furniture - bedroom set, leather sectional, chest
Flew in from out of State to purchase furniture from this horrible Company.
At the time of purchase all in the showroom seemed well. But at the 'end' of my sale over $10,000, the sales rep (Marco) NEVER "thanked me for my business".
The sales rep was beginning his deception AFTER he took my monies for my order. There was a micro that was not on the floor that belongs to the bedroom and was given a quote of MUCH less to order before I made the big purchase. My delivery arrived with ALL DAMAGED Furniture. I requested the furniture be returned, the the moving Company contracted by Baers furniture indicated they had orders NOT to remove the furniture. For weeks (DAILY) I was being told about 'repairs' I made it CLEAR I did not pay for repairs I paid and expect BRAND NEW furniture. At one point I then disputed with my credit card since Baer's furniture did NOT want to replace or refund my monies. Months and weeks went bye not allowing me to enjoy the comfort of my home, Baers submitted docs to my credit card Company as if I signed a contract in which I HAVE NO CONTRACT. It has been nothing but pure HELL, there months (almost four months) and I'm still suffering. I have now escalated this Company to ALL possible Governing authority as I noticed on other sites where other VICTIMS have experienced the same thing I have, USED, or DAMAGED Furniture with HORRIBLE customer service. After ordering the furniture (not yet delivered) I ordered the Matching Mirror that was PAID for in Full, Baers furniture kept the mirror hostage and refused to ship (although I paid for it in Full) because I was disputing the charges, so BAERS felt they wanted to cause me MORE emotional distress and harm by NOT shipping the PAID mirror so I could not ate least try to enjoy the damagesThere are hundreds if not thousands of victims from this Company. DO NOT BUY ANYTHING FROM THEM. Buyer BEWARE
Desired outcome: Apology, compensation for loss travel, compensatory, punitive damages, FULL REFUND -
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