Furniture Row

I purchased a Fabric Covered pull out Sleeper Soft on 9/4/23 at Furniture Row in Daytona Beach Florida. I picked it up and put it together to avoid the $125 Delivery Fee. Immediately I noticed a very musty smell as if it had been setting in a warehouse that had water damage and mold. During the next two weeks I used a dehumidifier and paddle fan on high 24/7. I sprayed it with Fabrise several times but the smell never dissipated. I contacted the sales person via email and was told to use Lysol on the couch. After spraying the Lysol all over the couch, using the dehumidifier and paddle fan in the room that the couch is in for another week the smell did not dissipate. I contacted the salesperson again via email explained I could not tolerate the smell and was told a new couch would be ordered as a replacement. However, I was told I would have to pay the delivery fee to have the old one picked up and new one delivered. After going back and forth for several days it was agreed that the new couch would be delivered without an additional delivery fee. After several contacts by me to find out were the couch was it was finally delivered a month later. This couch has the same moldy smell! I requested a refund. I was told I could not get a refund because its not their policy. After I explained I was never notified of this policy at the time of purchase nor did I ever see a sign posted nor could they produce a document I had signed about the policy, I gave up. I filled a complaint with my credit card company. There is NO customer service and their furniture is poor quality. I do not recommend anyone make purchases from Furniture Row. I don't even think GoodWill would take this couch as a donation!

On May 31, 2020 we purchased an electric Navigator love seat and recliner from

We paid $1, 180.77 for the electric sofa and $726.28 for the electric recliner plus tax.

The love seat has a console which flips down between the sections of the love seat. Approximately 3 weeks after we received furniture, we were looking at the love seat with the console down and both sides of the love seat were leaning away from the console.

We called furniture Rowe and spoke with the manager of the store, Robert Rodriguez. He was the one who sold us the furniture and explained the problems we were having regarding the furniture. He told us that he would send the furniture tech out to see what the problem was. We waited a week and the tech never called to schedule an appointment, so I called the store back and spoke with Josh, the furniture tech man.

He scheduled an appointment with us and came to the house and looked at the love seat. He flipped the love seat forward onto the floor, and said the delivery guy didn't set the motorized part of of it up correctly. So he made some adjustments and set the love seat upright and back on the floor and it "appeared" to be corrected. A few days later, both sides of the love seat started leaning again when the console was down.

I extended the love seat out to look underneath it, to see if I could see what the problem was. There were large "zip ties" across the entire extension bar that runs the entire length of the love seat. I looked under the recliner and there are "zip ties" on the metal extension bar itself as well.

We had also purchased 2 electric beds with mattresses the same day. So there was a lot of paper work given to us that day. I found the furniture sales receipt, but no paper work regarding the sofa and chair as to what brand of furniture it was, instructions or warranty.

The next day I called the store and spoke to Mr. Rodriguez and asked him what brand of furniture this was and after a few minutes he said it was Furniture Row's brand of furniture. He told me that it has a 1 year factory warranty only, but he would make sure I was happy with the furniture and would have his tech Josh take care of any problems I had with the furniture.

Approximately, 10 days ago, I called the store again and spoke to Josh and told him that now little pieces of microfiber were coming off of the furniture, exposing the threads underneath it. I told him this was not quality furniture and that I am requesting a full refund of approximately $2, 000.00. He asked me to take a picture of the furniture / problems and sent it to him which I did. There are only 2 of us using this furniture and not on a regular basis.

I was given Mr. Rodriguez and Josh their personal phone numbers and have sent texts, pictures to both of them for their review.

The last text I sent to Mr. Rodriguez, I said I would give him his commission, as well as pay for delivery of the furniture back to the store. He has done all he can for me within the parameters of his job. This is now a corporate problem.

I am formally requesting a full refund of the price we paid for this furniture, this is NOT quality furniture, especially for $2, 000.00.