Sears

When you order online it gives you a delivery option. It says $69.99 delivery and setup. They are lying to you that fee is for delivery only no setup. I spoke with one representative at sears online which hung up on me. Then a supervisor named gail who said to email the screen shot I took ptoving it says delivery and setup. Also to include my info and reason to them to have the issue fixed. It would take 3-5 business days.  I got an email back in an hour saying it was an unmanned email address however down below are steps I can do myself to fix the problems myself.  so I called the sears store on international blvd in daytona beach fl.  I spoke with tim who is the store manage and was once again rudely informed it is just delivery.  I asked then why does it say delivery and setup.  he informed me that is how they chose to word it.  that is wrong and misleading.  they are lying and cheating their customers. Delivery and setup means you deliver and setup the item. Not that you just drop off the item. How many have been scammed out of 70$ thinking they would get they're pool set up. Pickup is free! Why pay 70$.

I wish I had read the online complaints before I called Sears service to repair my Kenmore dishwasher. I would not have called them at all and never will again. I will also NEVER buy another appliance from Sears. All I got was a wasted day, a lot of lies, and I'm out $65. An expensive lesson but maybe a small price to pay for learning to never buy Sears products again.

My dishwasher had a small leak which must have been going on for years and I never noticed until I smelled mold from the rotted the wood sub-flooring. My Sears service contract had expired so I called several repair companies and they all told me there was a service call charge of between $50 and $70 even if they didn't do the work. I didn't opt to pay a fee for no work and decided to call Sears service. When I asked about the fee, I was told that a service charge of $65 would be applied when I had the work done. I wrongly assumed that if I didn't get the work done, there would be no fee.

I made an appointment for the next day sometime between 8 a.m. and 5 p.m. the service scheduler could not give me a more specific time but said the technician would call me an hour or so before he arrived. I waited at home all day, I had rescheduled some appointments in order to accommodate the service call. I waited and waited. At 4:30 I called the service department and was told that the technician was on his way and would be at my house in 15 minutes. At 5:15 I called again and was told he was on his way. I asked that they get in touch with the service tech and have him call me. I was put on hold and when the service scheduler came back on the line, I was told the tech would be calling me right away to give me a more accurate estimate of his arrival time. I had to leave the house at 6 p.m. for about a half hour and I still had not heard from the service tech. Finally the tech called about 6:30 (an hour and fifteen minutes from his "right away" promised call) and said he was on his way. At 7:10 he finally arrives.

I pointed out to him which hose was leaking... he didn't even have to bend down to look. I had the foot plate off so he didn't even have to touch a screwdriver. He took about a minute on his computer to tell me what part needed to be replaced, and that the total cost would be $195.

Though surprised at the cost, I thought about it knowing I could get a new dishwasher for about $300. However, being an older, single, retired woman who is tight on funds, decided to let him do the repair, especially since he was there.

That is when he informed me that he didn't have the part on his truck (it was just a hose!) that he would order it and then reschedule a time to come fix it. I had visions of wasting another day waiting on a bunch of liars. I told him to forget the repairs. I would just wash dishes by hand for a while. He said, all right... that will be $65!

What! No one ever told me about the $65. He said apparently I didn't understand because he was sure it had been explained to me. I assured him it had NOT been explained to me because the other companies who told me about their service fee made it clear and I did not schedule their service. Sears did not make it clear. I had a very frustrating day and I paid $65 for nothing!

I look around my house and see that I have Kenmore refrigerator, washer, dryer, and dishwasher. My Mom has a stove, washer/dryer, dishwasher, and refrigerator. I can tell you that neither one of us will EVER, EVER buy another appliance from Sears. My $65, day-wasted lesson has taught me to look online before I ever buy another product, or schedule another service call.

Thank you for websites like this one. I just wish I had found it earlier!

Kay in Florida