Baer's Furniture reviews and complaints 1
View all 70 complaintsBaer's Furniture - furniture misrepresented
I bought Tommy Bahama living room furniture for $5000.00 in March 2008 with the assurance there were no feather products in it. Took delivery April 1 and it was full of feather. Kathy Baer refused to accept a return. Kathy Baer said "you didn't stipulate no feather on your receipt". Finally she agreed to reorder new, and gave me an invoice for the order. It has been 5 months now. Kathy Baer and Ira Baer both refused to return my calls. Finally the office person said she'd see about it. This week they called me the order was in. It wasn't the full order but I drove 4 hours to pick up the pillows for the sofa. When I got there they were ONLY the insides ...no fabric covers! I kept my old down smelling covers but I said the new inside pillows smelled like feather dander but they refused to let me cut them open. I thought maybe the factory was lazy and re-used just existing smelly covers. I tried airing them out for two days, still smelled. I cut them open...the REPLACEMENT PILLOWS ARE FULL OF FEATHERS AGAIN. I called multiple times and Ira Baer and Kathy Baer are not returning my calls again. I called the Lexington factory who informed me that all Tommy Bahama is feather but they would call the store and see what can be done. Still waiting. Never in my life have I experienced such horrible customer treatment. I'm filing a complaint with the consumer agency, BBB and anybody else I can think of. I have had NO USABLE living room furniture for 5 months for a living room set I bought OFF THE FLOOR.
Latest Baer's Furniture Reviews
Furniture - bedroom set, leather sectional, chest Two sofas made by Century Furniture purchased from Baer's in Boca Raton Dining room table base Natuzzi leather sectional purchase Sonoma - panama jack by palmetto home milbrook table six chairs and buffetGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!