Truist Bank (formerly BB&T Bank)

My account was opened 2 years ago and when they switcghed to truist I was unable to get a new card from a local brancvh then whern I tryed to ujse my old bbt card it would not accept it at anyt atm said not authorized! I had all my money to my name it wasnt mu ch but im suffering from liver failure asnd my fatgher and mother have recently died from cov id 198 so im alone with noi help but my aunt who also needs my help. I couldnt get my 60.00 withdrawn so I transfered it to my bbt credit cardf and withdrew it as a cash advance unfortunately because I couldnt use my atm card I was charged 2 overdraft fees when I have overdraft protection on my checking with a secondaryt backup overdraft protection aas my credit card to coverf it... I seen my account since open ing 2 years ago I have beebn charged over 600 over draft fees and when I went to get my zelle payment recently from my cuzin joel I was only allowed to take 60.00 from the local branch because they charged me fees for taking out my own money when they screwed up with all these changes ancd maki9ng alot of options and services available to customers. I dont sugvgest anyone using truist bbt they are scammers and unfair practices if im not credited back my mon ey I rightfully deserve and have been given the run around the last employee michasel employee # 5426783 in charge back dispute servicesd did not help mke and was very rude and transfered me to wait for another 30 min utes when the auto system said 2 min wait time. I truly am going to report this bank and beringing my entire friends and family to another bank thats over 100, 000 a year so I hope the 730 was worth loosing customers that provide u ur business to run everyday soon everyone will; be not trusting banks due to unfair illegal practices not only that another branch cc lose to me the pine island branch lost my power of attorney forms and accused my aunts account when she applied for a credit card as not being her... Shes in her 80's itxs hard to come in branch iu breang hern there and nobody couyld look up anything to verify claijm # or notesn about honoring the namount of credit she was offered and denied due to a cs service rep suspecting that it was not her whenb I was with her on the line helping but there was never a note or my documents of poa put into our accounts so when I asdked the manager gina she said they lost my paper work n iot a respon sible or trustworthy bank im gouing to go to the news channel and bbb if im not reimbursed and credited for my time I had to waste ebc ause our direct deposits and all the overdraft fees they collect obviously arent enough to pay for good customer service help thats cross trained theres a ceratin department for every little thing it woulkd save time and people head aches and monmey to cross train all dept in one but by the account noit by all these othern things nlike dispute and fraud are seperatre and cherckiung and credit cards depending o0n whsat u need to do they transfer you and nobody seems to give credit when crecdits due righht away if they knew I had overxdraft sinmce day 1 protection and a secon dary with mjy securedf credit card my own money as a deposit then there should have never been a over draft fee on my account ever therfore 600 and some change is uneccessarty un lawful prac tices to get people to direct deposit then get mkost of ur hard earned money away in promised non exiostanbt protection,,,, on ly god can be trusted truisit ixs not to be trusted I was njust on the pphonje again with a ladyt after weaiting anpother 35 minutes and she hung up on me only got mu in fo and releassed the line and nevert calledme christina m lovria [protected] is my number back I didnt do anything but cry and beg fior help because I have no money left to eat my cusin sent me 200 to help me eat n survive with a 5 yeaar old son single no father zand they took 130 of the 200 in fees because my debit card wasnt working at there atm after thereb sawitch from bbt no wonder why they switched nbecausxe bbt is a robber and now trusit is doing it under a new name... Im aso uipset and they deont care about mje becauser iu dinbt get 4000 a month like my mother did jusrt a single mom student with nop time and trying to spend it with my son and I have to cry ansd tell m y son we have no money cuz nthe truisdt bankn that we are suppose to trust broke their overdraft protection promise. Other banks these days even give a 200 0ver draft cuyshion... U dont get anythingn from being there custoimer not even a calol back