Gold's Gym

I signed a one year gym membership agreement back in April of 2009 with the Gold's Gym in Hollywood, Fl. I called to cancel the membership in the beginning of 2010 (early), they looked my name up in their system and they advised me that I signed for a year and I wasn’t able to cancel before the contract was up. At that time, they also advised me that I would no longer be billed after April of 2010. I understood as I signed a one year agreement and said no problem. Then, I was surprised when I noticed that I was billed for May and June of 2010 on my credit card. I called once again and was advised for the first time that it wouldn't be cancel automatically and that my membership is on "continuous" cycle until I informed them that I no longer wanted the membership. I expressed that I didn’t want the membership as I already signed up for LA Fitness and was told previously that I would no longer be billed once my year was up. I attempted to cancel the membership then and there. I was then informed that I would have to come in to sign cancellation papers and I wasn't able to do anything over the phone. At this point, I told them that I have been staying in West Palm Beach for the summer and that I had a hectic work and school schedule. They apologized and still insisted that I come in to the gym, they never specified that I had to come in on a certain day or time. So, I came into Gold's gym on 6/26/2010 at 12:30PM to find out that I wasn't able to simply cancel my membership. I was advised that I would have to come in and speak to the general manager between Monday-Friday 1-6 PM. I once again explained that I work between that time frame and was staying far away for the summer and that it would be impossible for me to come in between that time. They didn't offer any assistance, didn’t let me sign cancellation papers, and I feel as if they just want to keep billing me. The staff handed me the GM's business card with the name Ken Rothschild and wrote 1-6PM on it and told me that she wasn’t able to assist me and that I would have to speak with him directly. She then even told me that it would take an additional 30 days and I would also incur a cancellation fee. I am tired of being given the run around and would like to get my money back from May and June of 2010 as I did not use the membership and I was constantly misinformed by their sales staff. I am paying for two gyms simultaneously and the gym offers no assistance and refuses to let me cancel my membership! This whole thing is at a point where it’s getting ridiculous and as a person in the customer service industry, this is simply appalling!