Menu
For Business Write a review File a complaint
CB Banks Truist Bank (formerly BB&T Bank) 15701 Pines Blvd, Hollywood, FL, 33027, US
Truist Bank (formerly BB&T Bank) company logo
Truist Bank (formerly BB&T Bank)
reviews & complaints
Truist Bank (formerly BB&T Bank) company logo

Truist Bank (formerly BB&T Bank)

15701 Pines Blvd, Hollywood, FL, 33027, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
ComplaintsBoard
I
9:24 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Truist Bank (formerly BB&T Bank) - Blocking my account

On the 6 of February 2023 my account was blocked without warning letter to me. They sent the notice on the name of my daughter. I am Irina Klepikova, 69 on Social security. I trusted them because I was with SunTrust (now Truist) for almost 15 years. My daughter came to visit me on the tourist visa, she will stay with me till April. I lost my husband 2 years ago and do not feel well. I have hypertension, arthritis and other problems. Previously we went to Truist bank to ask if is possible to make a debit card for her so she could go shopping without me, as I have problems with my legs. The banker gave us the debit card with no problems. He put her on my account, I thought it was a temporary debit card and after her leaving I will take her off my account. But on the 6 of February they blocked my account bother debit and credit cards. I am getting my Social security check on this account and have automatic payments on all my bills. I even could not pay for my food on this day. So I would say that the bank does not care for their client, which never happened when it was SunTrust bank. I am still waiting for my money back.

Desired outcome: 7 thousands315 dollars

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.