Pollo Tropical reviews and complaints 1
View all 98 complaintsPollo Tropical - horrible work environment
General manager (John) is extremely rude to employees. He yells and curses at us all the time and coworkers say "He's just like that. Don't let him get to you." I hate working with him every day. I heard he was on meds, but either he keeps forgetting to take them or they're just not working for him. He also touches the female employees inappropriately and no one says anything. John is out of control and not a good person to have as your GM. No one wants to do the job right because we're just trying to earn money and go home because of a hostile work environment. One of the other managers, Omid, tries to make us do a ton of work in literally 5 minutes and then we have to either go on break or go home. I had a 4 hour shift and he made me take a half hour break an hour in, then sends me home 10 minutes later. I don't come to work to be paid an hour and 10 minute wage. He does that to absolutely everyone no matter how inconvenient it is for our schedule. He's also rude but incredibly easy to walk all over when a customer has a complaint about our employees WHO LIKE TO TAMPER WITH THEIR FOOD oh and by the way are still employed by the restaurant despite their cruel nasty habits. Omid also likes to talk down to his workers, so he receives a lot of attitude from us. John and Omid need to learn to respect others, especially their workers or someone's gonna get really angry and do something about them.
The complaint has been investigated and resolved to the customer’s satisfaction.
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