Vacation Travel Club reviews and complaints 1
View all 20 complaintsVacation Travel Club - Travel reservation
I have tried to cancel my reservation that I made in 10/2019 since April and they will not allow it. blaming the vendor when there is a global pande I booked a vacation to the Bonnet Creek Resort in Kissimmee, Florida on 10/16/2019 pre-pandemic. In April of 2020 I contacted the vacation club to cancel our reservation due to COVID19 and was told they were working on May reservations and they would get back to us. In June I contacted them again and stated that with the increase of deaths I am STILL requesting to cancel my reservation. They insisted that the resort is open and that there is no travel ban to the state of Florida when in fact there is a 14 day quarantine in an executive order from the governor which My family would not be able to do since our vacation and flights are only from August 2-9 from NJ. Today marks the 4th record breaking number of deaths in the state of Florida due to COVID-19. The CDC states that if your travel is not essential to stay home yet the vacation club is saying we are open therefore the reservation is non-canceable. With this being said and the global pandemic affecting our nation I do not understand why the vacation club is being so unreasonable in not allowing us to cancel our reservation. No one could of predicted this disease therefore it is not in any contract. They continue to blame the vendor when I believe they are hiding behind him.
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