Napleton Chrysler Jeep Dodge Ram

Not sure where to start with this company. I contacted Napleton Northlake regarding an A/C issue where the A/C was making a loud clicking noise and going out intermittently on my Jeep, which was under factory warranty. I was told to bring it in on a scheduled date and they would look at it. Upon arrival, I was told that they couldn't look at it for a few days. When I asked the rep., why would they have me bring it in if they could not look at it and be without a vehicle, I just received a response, we are backed up. Since I already arranged transportation, I just left it and was told they would call me. Unfortunately, no one ever called. After a week of leaving voicemails and text messages, since neither the rep, nor the service department have EVER picked up the phone or returned a voicemail, I decided just to go and pick up the vehicle. On the way, I made one last attempt to text the rep. that I was going to be there in 30 minutes and have the car ready regardless of the repair status. I magically received my first response, "it is ready". After arrival, the rep. brought the car around and I walked to the driver's door to find the unmistakable loud noise coming from the A/C was still there. This is where it gets better. Not only did they fail to fix the issue, but they also managed to damage my dashboard and ac vent. While they were not going to bring up the fact they damaged the vehicle, the rep. agreed it was their fault and took pictures from his mobile phone. Luckily, I also took video and pictures of the noise and condition of the vehicle before and after. He stated they would order the parts and call me back. A week later, I took the vehicle to Arrigo where they fixed the A/C issue in 24 hours. Fast forward 5 months, after being told by Rich the service manager that the parts were ordered and going through the same process of no one picking up the phones or returning calls, someone from another department told me the parts were never ordered.

SCAM! .. OVERCHARGED! These people are Liars and thieves. Where do I start. I was trading in my 2013 Charger SRT8 and buying a 2014 Jeep Grand Cherokee.. We agreed on the price of the Jeep MSRP 40, 475 and we were negotiating the price of the SRT8 trade in.. They wanted to give me $36, 000 and I wanted $38, 000.. Finally they gave in and gave me the $38, 000 I wanted. ( LITTLE DID I KNOW THEY TACKED IT ON TO THE PRICE OF THE CAR) And switched up the paperwork on me so that I wouldn't see the both Trade in and Car price at the same time.. They "messed up" the paperwork and had to REDO it FOUR TIMES.. I HAD to sign that stupid AGREEMENT FOUR times! Needless to say.. I was duped and over charged $3360. When I went in to finance to dispute it Steve Diaz. BLATANTLY tells me, YES the salesman LUKE POMPER made it seem like you were getting your $38, 000 for the trade in but then added it to total cost of the Jeep. So if you considering buying a car here. MY advice.. GO ELSEWHERE.. Look at all the similar reviews.. They are RUTHLESS SHARKS and Liars.