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CB Fast Food Chains Panera Bread 4159 Us Highway 98 N, Lakeland, FL, 33809, US
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Panera Bread
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Panera Bread

4159 Us Highway 98 N, Lakeland, FL, 33809, US
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6:00 am - 10:00 pm
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6:00 am - 10:00 pm
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6:39 pm EDT

Panera Bread - embarressed by management

I was embarrassed by the manager on duty, whose name tag listed her name as Shelby.
I was having lunch with a group of friends. I made the terrible mistake of asking if I may have a refill on my Chai tea. In front of many customers, she complained that I had already received a larger serving than I should have, because the drink was put into a larger glass by mistake. Then said " No refill"
Surely there is a less caustic way for management to address a customer's question.

Elissa Robertsom
6855 Flanders Station Dr.
Lakeland. Fl. 33868

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Reviewer53355
Jun 03, 2016 8:38 am EDT

I went to panara bread on my lunch break and I waited 25 min for this measly sandwich and an apple and it cost me $6. Didn't even get a drink with it. Horrible service and rude employees. I'm very upset I wasted my time and money. I ate the sandwich and it was so tiny had no toppings just a flat piece of turkey with a piece of cheese on it. I was still hungry so had to go somewhere else after to get a real sandwich. I'll never go here again.

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Henry Krinkle 2
Fair Lawn, US
Aug 03, 2011 6:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I do empathize with you.
I'm very sorry that this happened to you.
I would buy you one if I could.

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Henry Krinkle 2
Fair Lawn, US
Aug 03, 2011 6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I empathize with you.

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