Banana Bay Resort & Marina reviews and complaints 1
View all 2 complaintsBanana Bay Resort & Marina - Resort room conditions
***UNSAFE*** I would definitely AVOID! Price/performance ratio is very low here for a “resort” and safety hazards are not top on their priority list.
The staff was very friendly at the front desk however, from the moment we set foot in our room it was a disappointment. Nothing special, rooms are quaint but, you can hear everything going on in the hallway and in other rooms.
There are advertised amenities such as the "beach" that do not exist even though you pay for them with resort fees. I rarely go on vacation so I was really looking forward to enjoying my stay at a resort but was very disappointed.
The floors appeared to be wet from where they had just been cleaned which only became more concerning after we walked on the floors. We could only assume that whatever cleaner was used left the floors extremely slick and dangerous.
Bathroom tub was just as slick as the floors so we had to use part of our towels in bottom of tub to keep from falling down while showering. Not to mention that when they remodeled the bathroom that someone must have forgotten to cut off a two inch bolt sticking up out of the floor in front of the tub. Another visible safety hazard that is obviously being disregarded.
Do yourself a favor and pick another place to stay. Everything is on a cheaper level, but we still paid out the wazooo because of their location. I would avoid the place primarily for the safety concerns but, it is definitely not resort level standards.
Desired outcome: I’d appreciate a response and refund due to lack of empathy.
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