Carnival Cruise Lines

We (my grandchild,friend &myself)we’re left stranded in a mob of angry & violent passengers by your cruise line on 6/25/2023. The treatment we received was less then human. We were pushed, screamed at & left without any assistance from your cruise line for more then 8 hours. The staff was totally unprepared for the situation. Carnival further insulted us by giving us $20 for our inconvenience.

I went on Panama Canal cruise out of Galveston from 0ct 22 to Nov 5 and the photo experience was Terrible.

This is only my 2nd cruise experience, my first was Alaska with NCL, great photo experience with NCL

Finding my pictures with Carnival was like going to the Flea market

I kept asking photo people where I could find my pictures and they told me to just look through all the pictures

I am sure Many pictures were left and thrown away by Carnival.

I bought Every picture Carnival took with me

I spent over $1000 on pictures

NCL was very organized with picture taking they all appeared on my room number. I also bought all pictures with them.

To make a bad situation worse I went to make my Christmas card and the zip drive that Carnival gave me is corrupt, the pictures do not show up or work

I spent over $1000 on pictures to celebrate my 60th birthday and now this.

This is the Last thing I expected from a cruise line that prides itself on being the most fun

This is Not fun

My phone number is [protected] and my e-mail is [protected]@att.net

Very disappointed Carnival customer

Enrique Cortez

Booked cruise May 2022/confirmation said Sailing time is 3:30pm - confirmed with a live person who didn't say we had to be there 1hr before sailing-Drove 7 hrs June 17th arrived at 3pm but Carnival did not let me on ship - they canceled my booking & will not give me anything but taxes/fees - I paid $378 more -I am dying of Cancer & need to re-book...I called Carnival with the ship still in front of me to tell them that I was not allowed to get on the ship and they told me to call back the next day because nothing can be done until the reach the first port of call ...I called the next day and was advised nothing could be done...they would not reschedule me or give me a voucher to use when I rebooked myself...they advised me to send an email asking for a voucher at reviews.com email address so I did that and received an email back saying they would consider... called back again a week or two later and was told no results... I have just gotten the run around...If you pay for a Cruise you should get a Cruise but unfortunately this Company decided to steal my money for no reason...I delayed my chemo to be strong enough to take the Cruise but they didn't even allow me to get on the ship...If they will steal from someone dying from Cancer they will do anything to anyone..

On 05/04/2020, I received an email stating carnival canceled my cruise on 07/11/2020 - 07/182020. They provided 2 options to select from so I selected option 2 for 100% refund. 05/05/2020, I called to find out the amount of the refund and the representative did not know what they were doing. The representatives are telling customers anything for their aht on a phone call. I spoke to jonathan and talked over me and ignoring my questions that happens when they do not know what to do. Before I could say anything else jonathan transferred me to the casino representative. I had to start all over again with this representative. The representatives do not wait for the customer to start telling them what they want instead they start processing items. Later I received an email on 05/05/2020 stating reservation was canceled and the cancellation occurred during penalty period and was charged $250.00 penalty. Carnival is a corrupt company and anyway for them to keep the customer's money they'll doing. They'll be hoping the customer isn't paying attention but I do. I want 100% refund immediately with any delay!

I was booked on the Magic leaving on 3/14/20. Confirmation 9FNT97. The last communication I have received from Carnival was on 3/14/20 at 10:32 AM by a recorded message that the cruise was cancelled. I was called on Fri 3/13/20 at 6 PM wanting to know if I wanted to upgrade to a suite. I made sure that I asked several times is Carnival cruising out because all the other cruise lines have suspended their cruise. I was told that Carnival was cruising. So I upgrade. I was duped and fooled. Since Carnival management already made a decision to cancel all cruises on 3/11/20. I found this out from passenger that were on the Magic previous that the Capitan of Magic announced that they were the last passenger on Wed 3/11/20. Carnival did not notify me until 12:42 AM in the middle of the night with an e-mail that the cruise was cancelled.
I found out from my son who provided me a text message on 3/13/20 at 8 PM. I did call Carnival and was told Yes everything is cancelled if you want a cruise refund you will have to wait 90 days. I asked about what about the excursions and the money I put on my account I was told I need to get in contact with the fun shop, then was hung up on.
So I have about 5 grand tied up with Carnival and nobody has contacted me on how I might get this money back. Our friends that were going with (9RSF98) us already have there drink package return and excursions money returned. They get e-mails and message but as of today 3/19/20 I have not received a single communication, nothing!
My son has received 3 to 4 e-mails wanting to know if he would like to book a new cruise because they have special rates going right now.
Plus if you call in they don't have the option to be called back later OH they say you do by pressing one but that doesn't work so you are hold for hours.
HEY CARNIVAL some communication would be really nice! I have been with Carnival for 10 years but I will be looking at what other cruise lines are doing for their customers.
I know Carnival didn't start this but the communication is so bad.