I recently cruised on the Carnival Luminosa transpacific (September 19th, 2024) to Sydney, Australia. A complaint I would like to be investigated:
1). This one really upset me... to my surprise Carnival Casino operators now charge Casino Players a 3% players service fee to draw players own money to play on Carnival Casino Tables, Craps, Blackjack, Blackjack 21, and son on. Bottom line, Carnival now charges a 3% fee to use players money on their card playing tables. This practise is called... PRICE GOUGING. Not only does the Casino have the "edge" over players chances of winning, they now make sure they are profiting even before you lay your first dollar on the tables... This has got to be an unlawful practice?
While on this cruise I personally spent some $4,000 on Players Tables & Slots and received not one offer of comps... When I complained to the Floor Manager, she offered a Steak Dinner for Two and a bottle of Wine...
Very dissapointed with Carnival Cruise Line...
Claimed loss: On each (3) occasions I was charged a 3% Service FeeMy Name is Robert Shambrookemail address: [protected]@hotmail.com
Desired outcome: ALL 3% SERVICE FEES RETURNED
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This complaint has been resolved automatically due to user's inactivity.
Contact Carnival Cruise Lines’ customer service to formally lodge your complaint about the service fee and lack of comps. Detail your spending and experiences, emphasizing the need for transparency and fairness in their casino practices. If you don’t receive a satisfactory response, consider escalating to a consumer protection agency.