Starbucks reviews and complaints 1
View all 645 complaintsStarbucks - overcharging
I just moved into the neighborhood and was revelling in my new-found urban lifestyle. I enjoyed strolling down to the local Starbucks, and did so last Sunday, March 1, 2009 to purchase the Miami Herald. That day, it was $1.25 (the marked price) plus tax = $1.34. Today, since I was in more of a hurry, I went out with exactly $1.34 in my pocket to purchase the paper again.
The cashier rung up the price as $1.61. I pointed out that that would be about 30% tax and it should be the $1.34 that I paid last week, directing her attention to the marked price of $1.25. She agreed and called over the manager, who stated that it rings up at $1.50 and there was nothing he could do. I explained that was wrong, possibly illegal, and that I brought with me only the $1.34 that I paid the week previously in that very location. He questioned whether I knew where or what day I bought the newspaper, but I definitley knew it was there. He said, "Well there is nothing I can do. I can't override the computer; you can pay $1.61 or go." Nice customer service. I offered to tender the $1.34 in my hand which was not accepted.
I have several gripes about this: (1) I would pay the $1.61, if that were the price ($1.25 was CLEARLY marked as the price of the paper); (2) their inability to remedy my complaint, especially having paid face value only a week earlier; and (3) their complete lack of regard, especially in this economy, for making things right with a paying customer. I won't be back.
The complaint has been investigated and resolved to the customer’s satisfaction.
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my coffee was not very good at all i would like to request a refund
interesting how one can easily spot the immature. They don't understand the concept of "principle."
Agreed, even for pennies, a company that profitable should be skimming like this off loyal customers.
The complaint was valid because it was about the practice and not the money.
You're complaining about twenty seven cents. Twenty. Seven. Cents.
Think about that for a minute.
:)
### guy
Oh, you poor thing. However shall you recover from such a traumatic experience? The poor children in Africa eating shoes need to donate money to the "buy this [censored] a newspaper" fund.
Depending on the market you are in, certain taxes kick in at certain price points.
FOR EXAMPLE: In Ontario, you are NOT charged PST when the purchase is under $4.00. HOWEVER, once it goes over, the extra tax is added. SO, that may explain the extra charge. I would carefully look at your receipts again. I'm pretty sure you will find yourself feeling very silly. Also, please spare the poor baristas the chore of ringing up everything separately in future to avoid paying taxes.
The price of the drink depends on whether or not it is iced or hot. You probably didn't get your drinks the same way both times.
haha agree with tim
serously, if less than two dollars is what you have in your wallet,
go to mc donalds