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CB Bars and Cafes Starbucks 110 SE 3rd Ave, Miami, FL, 33131, US
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Starbucks
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Starbucks

110 SE 3rd Ave, Miami, FL, 33131, US
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M
11:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Starbucks - overcharging

I just moved into the neighborhood and was revelling in my new-found urban lifestyle. I enjoyed strolling down to the local Starbucks, and did so last Sunday, March 1, 2009 to purchase the Miami Herald. That day, it was $1.25 (the marked price) plus tax = $1.34. Today, since I was in more of a hurry, I went out with exactly $1.34 in my pocket to purchase the paper again.

The cashier rung up the price as $1.61. I pointed out that that would be about 30% tax and it should be the $1.34 that I paid last week, directing her attention to the marked price of $1.25. She agreed and called over the manager, who stated that it rings up at $1.50 and there was nothing he could do. I explained that was wrong, possibly illegal, and that I brought with me only the $1.34 that I paid the week previously in that very location. He questioned whether I knew where or what day I bought the newspaper, but I definitley knew it was there. He said, "Well there is nothing I can do. I can't override the computer; you can pay $1.61 or go." Nice customer service. I offered to tender the $1.34 in my hand which was not accepted.

I have several gripes about this: (1) I would pay the $1.61, if that were the price ($1.25 was CLEARLY marked as the price of the paper); (2) their inability to remedy my complaint, especially having paid face value only a week earlier; and (3) their complete lack of regard, especially in this economy, for making things right with a paying customer. I won't be back.

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Reviewer14927
Jan 21, 2016 5:47 pm EST

my coffee was not very good at all i would like to request a refund

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TexDix
Los Angeles, US
Jul 28, 2010 3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

interesting how one can easily spot the immature. They don't understand the concept of "principle."

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Raysons
US
Jul 28, 2010 1:14 pm EDT

Agreed, even for pennies, a company that profitable should be skimming like this off loyal customers.

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TexDix
Los Angeles, US
Apr 14, 2010 6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The complaint was valid because it was about the practice and not the money.

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Tina145
Boise, US
Nov 05, 2009 5:56 pm EST

You're complaining about twenty seven cents. Twenty. Seven. Cents.

Think about that for a minute.

:)

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Geoff Evans
Richard, GB
Oct 11, 2009 10:55 pm EDT

### guy

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Geoff Evans
Richard, GB
Oct 11, 2009 10:54 pm EDT

Oh, you poor thing. However shall you recover from such a traumatic experience? The poor children in Africa eating shoes need to donate money to the "buy this [censored] a newspaper" fund.

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H3H3
CA
Sep 25, 2009 1:41 am EDT

Depending on the market you are in, certain taxes kick in at certain price points.
FOR EXAMPLE: In Ontario, you are NOT charged PST when the purchase is under $4.00. HOWEVER, once it goes over, the extra tax is added. SO, that may explain the extra charge. I would carefully look at your receipts again. I'm pretty sure you will find yourself feeling very silly. Also, please spare the poor baristas the chore of ringing up everything separately in future to avoid paying taxes.

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ly206
Seattle, US
Sep 05, 2009 4:54 pm EDT

The price of the drink depends on whether or not it is iced or hot. You probably didn't get your drinks the same way both times.

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vivi!
washington, US
Aug 10, 2009 12:04 am EDT

haha agree with tim

serously, if less than two dollars is what you have in your wallet,
go to mc donalds

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