Volkswagen reviews and complaints 3
View all 405 complaintsVolkswagen - this review is for the service department.
I went to Deel and It's as if; I was being punished for having a 7 year old VW car.
Took my VW to service because the ABS sensor lights and other sensors were on- (13-after computer scan).
Service experience:
As I arrived at the service desk; the salesman stated "that my car was very old" a 2013-with 56k miles.
The estimate included: Breather valve $509, Turbo valve $445, Upper trimming/Chain cover/3-Seals $382, Oil service $115, Pollen filter $75, Engine air filter $82, Control arm and rear bushings $460, Speed Sensors both rear left/right $613, Rear light and turn signal $92, Manual scrape/ ABS control module $3209
When he came back with the repair cost, the total was $5983, more than my car was worth. The Service guy suggested that "I should walk to the dealer across the street and trade in my car."I thought it was a joke as it seems to be an excessive amount of money for a 56k miles car.
I called a regular mechanic who said that he can run the computer and diagnose my car; when he was done with the diagnose and repair; the cost was $169. He replaced 2 sensors plus labor. The car is in perfect shape and running like new.
This is the reason, I have taken the time to write this review; to express the frustration.. I feel like DEEL is a complete scam, with terrible customer service. Worst service department! Worst customer service Attitude, and they don't give a crap about you. Worst worst worst place ever!
Volkswagen - shady tactics for "repairs"
I brought my fiance's 2002 jetta in for a scheduled tune-up and routine oil change in May of 2009. When the dealership called me, they informed me that whomever did the last oil change (speculated Jiffy Lube), had damaged the oil pan to the point they would not perform the oil change until it was repaired because they did not want to be responsible if it was permanently damaged.
I was unable to reach my fiance and hesitantly authorized the "repair" of $600+.
Two hours later, my fiance informed me that she had gotten her last oil change at the very professional and trustworthy VW dealer in Altamonte Springs.
Of course, the repair was already in process when I brought the matter to the service consultant's attention and there was nothing I could do. (He offered to show me the damaged part but at that point, I had no way of knowing if the part was from my vehicle or not)
So...I have to eat the over $1500.00 total bill for a tune-up and routine maintenance visit but I WILL submit this review among others and stress to EVERY person that can hear my voice to NEVER buy or service a car from this dealership.
DO NOT TRUST THIS BUSINESS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - !
Deel service center is a complete rip off. Always overpricing everything, trying to find any way to make a quick buck off of an innocent customer. This place is way over due for new management. It sucks! The whole place just seems a little too shady for my taste, im very unsatisfied with their fake smiles and high prices.
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