General RV Center

Update: 1/30/2023
Summary

I dropped off my RV December 30, 2022 and it has been over four weeks that I have not received an update and the service representative (Kevin) nor senior staff (Frank) have answered or returned my phone calls.

Details
I dropped off my Class B on December 30, 2022 in the Ocala, Florida General RV Center due to the 12V system not working, as it seemed as if the house batteries were not holding charge.

I informed Kevin (Service Rep) of the issue and was able to drop off the RV that day.
The service rep, texted me [protected]) that same day to pick up the RV and mentioned and the issue was due to a tripped breaker.

When I arrived at General RV, I checked to see if there was power to the 12V system, and it resulted to no power.
I spoke to Nathan (Technician) and he was not sure what the issue was and asked if I wanted to drop off the RV so that he can test it further, which I agreed to.

-Timeline START-

On January 18, 2023 at 9:54 a.m. (Day 20), I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason.
Results: No follow-up and no status.

On January 19, 2023 at 10:16 a.m. (Day 21) I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason.
Results: No follow-up and no status.

On January 19, 2023 at 2:23 p.m. I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason.

Results: No follow-up and no status.

On January 19, 2023 at 4:24 a.m. I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason.
Results: No follow-up and no status.

On January 20, 2023 at 9:06 a.m. (Day 22) I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason.
Results: No follow-up and no status.

On January 23, 2023 at 9:34 a.m. (Day 25) I called Ocala General RV Center and asked if Frank to return a call.
Results: No follow-up and no status.

On January 24, 2023 at 1:46 p.m. (Day 26) I emailed Frank my concerns and would like a status on my RV.
Results: No follow-up and no status.

On January 25, 2023 at 9:23 a.m. (Day 27) I emailed Frank follow up on my concerns and would like a status on my RV.
Results: No follow-up and no status.

On January 25, 2023 at 1:24 p.m. I received a text message [protected]) from the service rep “I do apologize Javier that it took me a few days to get back to you. The tech that was working on your unit was out of town until the first of this week. I will get with him and find out if he found out anything on your sequence”.

Results: No follow-up and no status.
January 26, 2023 (Day 28)
Results: No follow-up and no status.
January 27, 2023 (Day 29)
Results: No follow-up and no status.
January 28, 2023 (Day 30)
Results: No follow-up and no status.
January 29, 2023 (Day 31)
Results: No follow-up and no status.
January 30, 2023 at 4:34 (Day 32)
Results: No follow-up and no status.
-Timeline END-

It has been 32 days and I have not received a call nor has my service representative answered my calls. I am looking to find out the status of my RV?

This has been the second time where I have been ignored and not treated properly as a customer. At least the first time, the sales department assisted me in where the service department was lacking customer service. General RV’s Service Department has great diminished my positive attitude and experience with General RV.

Please reach out to me if you have any further questions or comments.