Pei Wei reviews and complaints 1
View all 53 complaintsPei Wei - The food and service
The food at Pei Wei is delicious, however, I received an incorrect order twice by the same cashier. The first mistake I received white rice instead of fried rice and the next time I went, I ordered 3 firecracker chickens and received 3 firecracker shrimp. I waited in line again to inform the guy of the wrong order and he said he heard me say shrimp and went back into the noisy kitchen to tell the cook, she said she heard me say shrimp and she said the other cook heard it also and the other cook wasn't even asked, so how did the cook know what I said. At this point I didn't even care about the wrong order, what bothered me was the way I was treated. They made me feel like I was incompetent and the fact that 2 cooks in the kitchen heard me order was an outrage over all the noise. And if this guy hadn't messed up my order before, which I let go because we all make mistakes, I would have let it go. The guy needs to read back all orders. If they had just been polite instead of going out of their way to prove me wrong, I wouldn't be spending my entire lunch break typing this and spending $51.00 on shrimp I hate seafood, never eat it never order it.
Claimed loss: Lost $51.00, and got the wrong order.
Desired outcome: I would just like for a kind customer service rep to call me and acknowledge the wrong and humiliation I endured in front of the other customers.
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