Winn-Dixie

Your whole lot in the pharmacy are rude, unprofessional and have no empathy for customers. I call 2-3 days in advance for my medicine which consist of vimpat for seizures, gabapention for erosion in hands and norco 10-325 for my back arms neck and ect.

I was to pu my vimpat a refil, I called it in and they told me it would be ready at 6, roho call. I tried to then call pharmacy to get my norco which I was to pu on 5/24/23. No one answered period in daytime when they were to be there. Called again no answer. Then on the 24 someone answered could not find me in the system. We have been with you for years. Told me not to believe robo refil it messes up and that I could call back after 7 pm. They had one pharmacist on duty and that they might be able to tell me something then.

I am 79 do not drive need my seizure medicine for sure. No one cares.

My. Grandson finally took off work to physically go up there and find out what was happening. They found my vimpat but said they did not have but a partial of my norco that I would loose the rest they would not transfer my prescription. Call the doctor and have then rewrite and send to another Winn Dixie. They do not care. Actually not trained at all. Kind of embarrassed for them. This caused us a lot of time, energy, getting upset, my husband had heart surgery which did not help on him he cannot drive but oh…I forgot no one cares.

There were 12 people in line when my grandson went into store and he said all of them had been put aside waiting for results. Mad mad, mad. Just fyi

People who are sick realize that everyone is short of help, but if you are going to run a pharmacy that is dangerous to not have people to take on the amount of business you get. Our lives are in their hands. I check my medicine very closely I hope everyone else does too.

Today July 17 2017 around 4:00 in the afternoon. I recently had my foot amputated and Ive had 10 surgeries since feb 2017. Today makes the 3rd time ive been redused by pharmacist Nancy Mitchell to fill my medication after being released from hospital. Miss Nancy claims that I have used another Pharmacy before she will not fill any medication for me. All three different visits I experienced a refusal from pharmacist to fill my medication I was made to wait over an hour and miss Nancy did fill antibiotics but refused pain medication. Miss Nancy was very rude and very unprofessional and usually my doctor's office it's on the other side of town so I tried to feel at the closest pharmacy to the office that way if the pharmacy don't have the medication I need in stock I can go to the next Pharmacy and not have to backtrack because I live so far out of city limits. This afternoon I had to backtrack to another Pharmacy because Miss Nancy Mitchell the pharmacist refuse to feel any medication for me. Today was different to the other times she refused to feel medication because I was in a lot of pain and because I'm not working due to the accident I don't have money for gas and I ran out of gas on the other side of town with my wife and 5 month old son in the vehicle. My five month old experienced heat exhaustion because it was so hot on him because of the heat index being a hundred degrees a good samaritan by the name Joe pet stop offering a lift to nearest relative but did not have room for all of the family I was left trying to walk without a foot reinjured myself. So the chain of events that happened because my rights were violated has put me in my family through a lot of pain and suffering I've been fighting affection in the portion one foot was amputated and the doctor is already talking about taking my leg. I will not return to Winn-Dixie pharmacy again nor will my family they were very rude and very unprofessional there's absolutely no reason at all that she would not feel the medication I'm disabled and I have a lack of resources as it is I've applied for disability and been waiting on approval. My wife and my child our own an apology. The situation was very uncalled for I let go the first two times but today was by 4 the worst chain of events to happen to the family because of Nancy Mitchell pharmacist at 132 South Tyndall Parkway Panama City Florida