Menu
For Business Write a review File a complaint
CB Attorneys and Lawyers Horizon Improvements 1257 W 9 Mile Rd, Pensacola, FL, 32534, US
Horizon Improvements company logo
Horizon Improvements
reviews & complaints
Horizon Improvements company logo

Horizon Improvements

1257 W 9 Mile Rd, Pensacola, FL, 32534, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
S
2:20 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Improvements - Florida sunroom

I do not recommend horizon improvements on 9 mile. We signed a contract november 2021 for a hurricane proof windows sunroom with half brick knee wall and it’s still not completed. It has failed all city of pensacola inspections in may 2023 for not being secured to the foundation correctly and leaking inside from all sides of the room. David touchstone and david rademacher have submitted new plans to the city to fix the room two times in the past 6 months, only to be denied by the city for still not meeting codes. Based upon our experience with horizon improvements, we find them to be unethical, unexperienced, unresponsive, and deceptive. Considering that horizons told us that it had 40 years of experience in construction, we expected our $50,000 sunroom to be safe, sturdy, engineered correctly, and not to leak practically every time it rains. However, our sunroom is none of these things. Horizon totally failed our expectations, failed to pass inspections by the city, failed to refund our money, failed to build a working sunroom, failed to communicate effectively, failed to fix the defects identified by the city, and failed to honor the contract we signed almost 3 years ago. Touchstone is refusing to refund us, refuse to reply back to us and refuses to fix our sunroom. We are currently in the process of working with the escambia county competency board to have their license suspended and filed a complaint and it’s the bbb. As of today, october 23,2023 they have abandoned the project.

Desired outcome: I want Horizons to fix our room correctly so that it doesn’t leak and that it will pass all inspections by the city of Pensacola.

Read full review of Horizon Improvements
Resolved

Horizon Improvements tore down the room and rebuilt it correctly. The city of Pensacola has passed it in on all final inspections.

Hide full review

Latest Horizon Improvements Reviews

Florida sunroom Horizon Improvements, Inc

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.