Fiat Auto

Hi, I was at this dealership 7745 S Tamami trail, Sarasota, FL last Monday, Sep 9th 2019 and I had such a horrible experience. My front driver headlight was out, I knew before I went there from another mechanic shop who had examined the headlight that it is a connector problem, the connector was burned, I could see the burn mark on it, the light was still coming on whenever the technician wiggled or moved the headlight. Now I also had him also check the right headlight to make sure that it is working and I was told it was fine also I never had a problem with it unlike the left that was always going out. I am giving you a background so you understand the situation that occurred later on at the Fiat dealership. I was told from the mechanic that I should consult with Fiat because I would need that part replaced by them. I get there, the guy tells me to come back after his lunch he doesn't have enough time that was around 11:30 ish am, he made an appointment for 2 pm and he told me first you have to know you must pay a $ 149 just to look at the car I said ok and I drove home and returned around 1:40 ish pm, when I arrived there, another gentleman welcomed me I told him I have an appointment at 2 and I'm early, he replied it is ok he can take care of me, at that moment I was surprised, why didn't the first guy suggest I get helped by someone else if he needed to go to lunch? I told him I need the headlight fixed as soon as possible that is a safety issue, why did I have to come back on his timeline on my day off and drive back? Anyways going back the what happened, the second nice gentleman I believe his name is Robert I am not sure, he is tall, white and has dark hair, he was very polite and helpful told me to wait in the waiting room and so I did. 20 min go by 30 min go by and no updates, so I walk out, I address the nice guy and he says "oh so and so is taking care of it" ( he meant the guy who made the appointment initially with me) so I go to his desk outside, I stand there and he is busy writing things down finally, totally ignoring me as if he was mad at me, I interrupted him finally and said hello what's going on with my car ?He finally looks up at me and acknowledge me and says we don't know you have to wait, I go back to the waiting room, 20 min more, nothing, at that point I couldn't wait anymore, I walked out and asked him again, he says arrogantly, well the left headlight is completely "fried" it needs a whole new set and the right is starting to act up as well you need to replace both you're looking at $1100. Now of course I knew that was not true, I might be a woman and I might be an immigrant but I am informed that's why I went to another mechanic shop and had them examine the issue before I went to the dealership of Fiat. I said to him that is not true I want my keys I am going somewhere else. He sent me back again to the waiting room, I wait again for an additional 30 min, I go ask for him again, they page him he doesn't respond, finally he came, he didn't even look at me he just threw the paperwork on the reception desk and left. I finally took my keys and left, I started my car and thank god I checked the headlight, they had them turned off of course and sure enough both lights were off. They didn't even have the decency to tell me both are out now! I could've drove thinking one of them is working and I could've been in a car accident with my child, who I had to pick from school that day. I go back, I explain to the receptionist lady what happened and she was very nice and tried to page him, he never showed up, until finally that nice guy the one who tried to help me came and said I will help you. He looks at the right headlight that was working fine before I came to the dealership and he finds out that the light bulb was burned out he goes and comes back and he replaced it for me and bamm it was working again! I have to say this guy was sweating and very busy yet he was extremely nice and polite, I really appreciate what he did, he has integrity which is rare these days. So I am wondering do these guys work on commission? is that why the second nice guy didn't continue on helping me as soon as the other guy came back from his lunch? Why did that first guy lie? Why did he say that the right headlight is broken when it wasn't? And why did he say the whole left headlight needed to be replaced when it was just a connector issue? And why did they let me leave with 2 lights broken when they caused the second one to break? I can't believe this I felt completely cheated and taken advantage of and I won't be quiet about this. I will warn people in all social media plat forms about this to make sure people don't get cheated and lied to. I also happen to work in a place where my clients own and buy luxury cars frequently I will for sure let them know about this dealership. My car is a 2015 Fiat it has about 35000 miles not by much did it pass the warranty time, they could've easily taken care of this problem instead of causing even more problems. Shame on them, I also wrote a complaint in the dealership website, it's been 2 days and I got no response from anyone. This is a sure way to lose business in the long term. I hope there is justice and I will not be quiet . My phone number is [protected] my email is [protected]@gmail.com