Menu
For Business Write a review File a complaint
CB Travel and Vacations Baymont Inn & Suites 3210 N Monroe St, Tallahassee, FL, 32303, US
Baymont Inn & Suites company logo
Baymont Inn & Suites
reviews & complaints
Baymont Inn & Suites company logo

Baymont Inn & Suites

3210 N Monroe St, Tallahassee, FL, 32303, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
S
4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Baymont Inn & Suites - Service dog not allowed / no place to stay, no refund

Made reservations. Got to motel. Clerk yelled "no pets allowed"! I said he's a service dog, I'm a disabled veteran and he is my service dog, I have his papers. She yelled "no pets allowed"! Argued with me. Told me to contact 3rd party for refund. Let with no place to stay and had to stay in my car at roadside rest stop. Very upset. Need someone to contact me. Reservation ID # [protected]. Baymont by Wyndom, Tallahassee Florida. 3210 N. Monroe St. July 13, 2021, 8:32 pm

Desired outcome: Refund my card!!

Read full review of Baymont Inn & Suites and 1 comment
Hide full review
1 comment
Add a comment
C
C
Christy L. Stephens
US
Sep 16, 2021 10:27 am EDT

Some thing similar happened to my daughter. Made a reservation to a local Baymont hotel in Mason, Ohio in February 25, 2021 for August 22, 2020. Since it was pet friendly, she notified them that they would be bringing a cat along with them and if this was an issue to please contact her. Whelp, August 22 at 7pm she tried to check in and was refused because she had a cat, which the desk person acknowleged that they knew was coming. They informed her that cats were not allowed only dogs and he canceled her room right then and there in front of us. Oh he also sent her an email regarding reason for cancellation and it wasn't because of the CAT, but because there was a problem with the credit card which he never asked for or ran. There was ablsolutely nothing wrong with the card and she has excellent credit for her age. When she asked why they never contacted us or canceled sooner he had no comment and kept repeating NO CATS! Find another hotel! At that time there was a tennis tournament going on in the area so places were booked already. Luckily she ended up at a hotel two or three exits south of her original booking, a La Quinta. There wwas no choice in cost or room just what they had availaable. We paid as much for it with no King size bed, jacuzzie, pool and other anemities and her points for joining the Baymount Wydam group. The worst part is, all they had to do was send a simple email telling her no cats and she would have found another place, no problem, to wait til they show up to check in is unexcuseable, inconsiderate and plain wrong! Getting ready to turn a complaint into corporate. Probably wont do any good, but it's the principal!

S
Author of the review
S
Sunnyy1
TEMPLE, US
Sep 16, 2021 11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sorry your daughter also had problems. I filed a complaint with Wyndam Corporate and they contacted the Baymont in Tallahassee. They refunded me. I was ready to take them to court and had contacted a lawyer. Customer service doesn't exist anymore. Thx for your comment. Blessings

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.